Resident Services Manager II - Seattle

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Resident Services Manager II will oversee programs, staff, and services at multiple properties in the Seattle area. Properties may include different types of housing with varying program models.

We encourage candidates with lived experience to apply. This is an on-site position.

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

• Supervise all assigned Resident Services staff in the delivery of programs/services and the evaluation of outcomes. Conducts audits to determine quality of program delivery and consistency with program model.
• Provides strategic input and initiative for program supervision and improvement.
• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions and assist/train/direct Resident Services staff to do the same.

• Bachelor's Degree in a related field.
• Five (5) years in community development or social service program development.
• Two (2) years in program and staff management.

• Experience with supportive housing and families.
• Master's Degree.
• MFT, MFTI, LCSW, or LCPC license.

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents. Must demonstrate a high level of verbal, writing and listening skills.
• Perform basic computer functions using Microsoft Word, Excel and Outlook.
• Must demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.