Guest Engagement Supervisor

Description

Center Art LLC, managed by the Space Needle LLC, partners with Chihuly Studio to operate the Chihuly Garden and Glass Exhibition on the Seattle Center grounds next to the Space Needle.

The Guest Engagement Supervisor supports Center Art’s mission, vision, and values, by applying work ethics based in excellence, competence, collaboration, innovation, respect, personalization, accountability, and ownership.

The Guest Engagement Supervisor will provide leadership, direction, and support for the Exhibition Host Team and Gallery Attendants. This position models exemplary hospitality while providing memorable guest experiences through gallery talks, focused art tours, demonstrations, and general conversation throughout the exhibition.

Responsibilities include supervising and scheduling a team; participating in programs/special events; maintaining and updating exhibition standards; attending meetings; reporting; hiring and training; working closely with other departmental leadership; general operations; and other duties as assigned.

• Supervise and inspire a team of Gallery Attendants and Exhibition Hosts.
• Lead by example, demonstrating enthusiasm and a proactive approach to challenges, and promoting a can-do attitude within the team.
• Provide leadership that motivates others, exceeds standards, promotes safety, and ensures excellent customer service.
• Act as PIC for the Exhibitions Department when Guest Engagement Manager is not present.
• Acts with a composed, proactive, and organized demeanor during stressful situations.
• Foster an inclusive and supportive team environment, encouraging open communication and mutual respect.
• Shares responsibility of scheduling with Guest Engagement Manager – including team member schedules, day-to-day operations, tours, special events, demonstrations, and programming support. Has excellent communication skills.
• Provides basic and supplemental training to direct reports.
• Ensure that team activities and attitudes are in harmony with the organization's core values and culture, reinforcing the company's mission and vision.
• Works with the Guest Engagement Manager to maintain, update, and create new educational content that aligns with departmental goals and company mission.
• Contributes to interviewing, hiring, training, performance reviews, approving timesheets, discipline, feedback, and overall supervision of all direct reports.
• Conducts gallery talks, guided tours, and VIP Tours of the Chihuly Garden and Glass exhibition. Ability to do this on short notice confidently.
• Contributes to managing all tour equipment, radio systems, host kits and other supplies.
• Updates and maintains departmental standard operating procedures, training materials, and other educational resources.
• Attends internal and external meetings.
• Works with the Guest Engagement Manager to keep track of talks, tours, and education station. Sends host reports to higher exhibitions leadership.
• Follows specific departmental budgets and goals.
• Working knowledge in excel and SharePoint. Use a solution focused and proactive approach to administrative tasks.
• Ability to work independently and balance administrative duties with on the floor duties.
• Provides outstanding hospitality and model behavior for the team. Shows good de-escalation skills in both team member altercations and guest-facing scenarios.
• Assists with special programming, art maintenance, and other departmental activities.
• Assists in preserving the collections by providing additional security in exhibition areas.
• Provides information about the Chihuly Garden and Glass exhibition, other attractions, Seattle, and the surrounding area.
• Promotes a positive, courteous, and professional attitude and appearance to all Chihuly Garden and Glass Exhibition Team Members and visitors.
• Engages with visitors in a friendly and outgoing manner.
• Serves as an “interpreter” of the exhibition art by helping to give the guest a deeper appreciation for the artwork.
• Actively involves the visitors in the unbiased interpretation of the art.

• Sensitivity to visitor’s learning styles and interpretation of the art. Sensitivity to team…