Manager of Development Operations

Position: Manager of Development Operations

Department: Development

Reports to: Director of Individual Giving

Classification: Regular, Full-time, Non-exempt

Compensation: $32.63 per hour

Grade: 25

Posting Date: 6/1/2026

Application Review Begins: Upon Receipt

Preferred Start Date: 6/15/2026

Position Summary:

Seattle Children's Theatre seeks a Manager of Development Operations to lead the data-driven and operational work that supports successful fundraising outcomes. This role oversees the systems, processes, and reporting that power the Development department's revenue-generating efforts, ensuring accuracy, efficiency, and strategic insight across all fundraising activities.

The Manager of Development Operations is responsible for gift processing and reconciliation, donor acknowledgments, database management, reporting and analysis, operational administration, and prospect research and portfolio support. Utilizing the organization's CRM, Tessitura, this position ensures the integrity of donor data, delivers comprehensive reporting to inform fundraising strategy and decision-making, and manages the operational infrastructure that supports exceptional donor stewardship and organizational growth.

About SCT:

Seattle Children's Theatre (SCT) has served more than 4 million children since its founding in 1975 through professional theatre and arts education in the Puget Sound region and beyond. Our mission is to provide children of all ages access to professional theatre, with a focus on new works and theatre education.

SCT is committed to equity, diversity, accessibility, and inclusion in all areas of our work. We encourage applicants of all races, ethnicities, religions, gender identities and expressions, sexual orientations, abilities, ages, and backgrounds to apply. We value nontraditional career paths and transferable skills.

Essential Duties & Responsibilities:

Data Integrity and Management, Gift Administration, Operations & Analysis (≈ 50%)

• Process and manage all gift processing activities, including contribution entry, pledge creation and tracking, matching gifts, and donor record maintenance, ensuring accuracy and timeliness across all contributed revenue streams in Tessitura.
• Manage the generation, review, and distribution of donor acknowledgments, tax receipts, and stewardship communications to ensure timely donor recognition and compliance with organizational standards.
• Serve as the primary point of contact for donor inquiries related to contributions, receipts, pledge balances, and matching gifts, providing responsive and donor-centered service.
• Manage departmental operational workflows, including gift processing procedures, acknowledgment schedules, and data standards to ensure efficient and consistent execution.
• Partner with IT and cross-functional teams to develop, maintain, and enhance automated and ad hoc reports, dashboards, and data tools that support fundraising strategy and organizational goals.
• Ensure compliance with organizational policies, accounting standards, audit requirements, and CRM best practices related to gift documentation, donor records, and data integrity.

Reporting and Analysis (≈ 20%)

• Generate, analyze, and distribute contributed revenue and fundraising reports, dashboards, and data insights from Tessitura to support departmental goals and decision-making.
• Collaborate with the Finance department to reconcile monthly, quarterly, and year-end gift activity, prepare audit-ready documentation, and ensure accurate revenue reporting.
• Lead data analysis and reporting on donor trends, campaign performance, fundraising outcomes, and contributed revenue activity to support strategic decision-making.

General Operations and Administration (≈ 20%)

• Coordinate departmental operations, including meeting logistics, expense tracking, supply management, and cross-functional collaboration.
• Develop and maintain operational documentation, forms, procedures, and training resources to support consistent and efficient department workflows.
• Support organizational audits and special events by maintaining accurate records, preparing required documentation, and managing event data and RSVPs in Tessitura.

Donor…