Special Service Supervisor

Description

Join our dedicated team today!

At MSNW, we are committed to taking care of our team, clients, and community. Since 1995, we’ve been the trusted source for comprehensive facility maintenance services throughout the Northwest. Over the past 30 years, we’ve built a reputation for excellence by perfecting our processes and maintaining a strong company culture focused on hard work, client care, and team support.

As part of the MSNW family, you’re not just taking on a job – you’re opening the door to a rewarding opportunity!

We are seeking a full-time Special Service Supervisor who is passionate about creating clean, organized, and safe environments for our clients. You’ll be responsible for maintaining cleanliness throughout your assigned client sites while working with a supportive team that values excellence and integrity.

Friday‑Tuesday 3:30PM‑12:00AM with possible overtime

$28‑30 per hour

• Train all team members on the safe performance of their assigned tasks. Ensure all safety policies and practices are followed, including reporting of incidents.
• Run Paylocity training the first Tuesday of each month
• Continually train new hires and current employees to build their skill set for all aspects of the job.
• Work with the Operations Manager to review and control labor and supply costs for assigned accounts on a weekly basis. Ensure that it conforms to budgetary standards and sound operational standards/quality.
• Inspect assigned accounts quarterly. Ensure the work performed meets customer quality standards for account retention.
• Work directly with Whatcom and Everett Janitor Operations Supervisors for building access, and inspection results.
• Work with the Operations Manager to develop work schedules. Complete time keeping for the team and make schedule adjustments as needed.
• Provide fill‑in services for Special Service Techs, and the Janitorial Operations Supervisor where needed.
• Ensure that all company programs and policies are followed.
• Maintain inventory, supply, and equipment needs for assigned accounts. Deliver equipment and materials as needed.
• Report vehicle, equipment and staffing issues to the Operations Manager
• Is responsible for training, reviewing, correcting, and recommending the employment termination of employees.
• Is responsible for resolving day‑to‑day operational of the special services for the Everett and Whatcom branches.
• Notify the Operations Manager of any issues for documentation purposes.
• Perform other duties as directed by the Operations Manager.

• High School Diploma, College Education, and/or minimum 3 years related facility service work experience.
• 2 years minimum of leadership or supervisor experience
• Outstanding verbal and written skills.
• Outstanding interpersonal, leadership, and presentation skills.
• Strong knowledge of the janitorial industry, coupled with a strong knowledge of cleaning products.
• Ability to work independently and with good judgment.
• Strong knowledge of the Special Service industry.
• Staff development experience and Client Service skills required.
• Strong knowledge of computer software programs.
• Must have valid driver's license and clean driving record.
• Successful completion of a background check
• MSNW is an E-Verify employer

We offer a variety of benefits for our employees, including health care, paid time off, and flexible work hours. Full and part‑time team members working 20+ hours per week are eligible for additional insurance benefits, including dental, accident, and critical illness coverage.

For more information, visit our website:

MSNW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.