Portfolio Operations Support Manager

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates can collaborate in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are currently seeking a Full‑Time Portfolio Operations Support Manager.

The Portfolio Operations Support Manager provides operational leadership and administrative support across a portfolio of multifamily communities. This role partners closely with property management teams to ensure consistent execution of policies, procedures, financial performance goals, and resident satisfaction standards. The position serves as a critical link between on‑site teams and regional leadership by supporting operational efficiency, compliance, and performance improvement initiatives.

• Support day-to-day operations across assigned multifamily properties to ensure alignment with company standards and objectives
• Partner with Property Managers and Regional Managers to drive operational consistency and best practices
• Assist with budget preparation, financial tracking, variance analysis, and expense control
• Monitor property performance metrics and provide recommendations for improvement
• Support leasing and occupancy strategies, including pricing, marketing, and resident retention initiatives
• Assist in implementation and adherence to company policies, procedures, and regulatory compliance requirements
• Conduct operational reviews, audits, and site visits to ensure quality standards are maintained
• Provide training and onboarding support for on-site staff related to systems, processes, and company expectations
• Collaborate with maintenance and facilities teams to ensure timely completion of work orders, preventive maintenance, and capital projects
• Handle escalated resident concerns and support resolution efforts to maintain high satisfaction levels
• Prepare and present operational reports to leadership as needed
• Support technology and systems usage across properties to drive efficiency and data accuracy

• Bachelor’s degree in business, real estate, property management, or a related field preferred
• 4–7+ years of experience in multifamily property management or related industry
• Prior experience supporting multiple properties or working in a regional/corporate support role preferred
• Strong understanding of property operations, leasing, financial reporting, and compliance
• Experience with property management software systems (e.g., Yardi, Real Page, Entrata)
• Experience utilizing marketing platforms and tools relevant to multifamily housing, such as ILS (Internet Listing Services), CRM systems, reputation management tools, and digital advertising platforms (e.g., , Zillow, Rent Cafe, Google Ads, social media channels)

• Multifamily property management operations and industry standards
• Financial concepts including budgeting, forecasting, and variance analysis
• Fair housing laws and regulatory compliance requirements
• Property maintenance and facilities management basics
• Digital marketing fundamentals as applied to multifamily leasing

• Strong organizational and project management skills
• Analytical and problem‑solving capabilities
• Effective verbal and written communication
• Data analysis and reporting proficiency
• Ability to influence and support teams across multiple locations

• Ability to manage multiple priorities in a fast‑paced environment
• Ability to collaborate cross‑functionally and build strong working relationships
• Ability to identify operational gaps and implement process improvements
• Ability to travel between properties as needed
• Ability to adapt to changing priorities and business needs

• Compensation:
  Full‑Time - $80,168.40 to $90,000.00 per year
• Vacation & Sick Time for Full & Part‑Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA –…