Regional Manager

Feel Seen at Thrive!

Learn more about Thrive here:

Salary: $130,000 - $155,000 per year;
Salaried, exempt

Schedule:

Full-time, Monday-Friday;
Evenings and weekends may be required on occasion.

The Regional Manager role at Thrive is a values and purpose aligned leader accountable for delivering great property-level client results and serving as the primary customer service representative for Thrive as a whole.

Thrive's Purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion, and fun. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple:
Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

What Differentiates Thrive:

* Best Workplace:
Engaged teams drive performance. Implements best in class associate development, recognition, and empowerment. Ensures Thrive is the Best Place to Work for all on-site roles in property management.

* Attentiveness to client perception:
Understands and prioritizes client distinctives, even when they diverge from typical Thrive operating models.

* Thoughtfulness over checklists:
Leadership is not primarily task management, its instead thoughtful focus on what matters most to achieve desired outcomes, even when it requires painting outside of the lines.

Voted as a best workplace in Washington and Oregon for several consecutive years, Thrive builds on its culture by offering the following benefits:

* Unlimited Vacation

* Accrued Sick Leave

* Flexible, hybrid schedule

* Employer matched 401k retirement plan

* 12 Paid Holidays

* Paid Birthday, Personal Day, and Day of Service

* Discretionary Bonus Potential
* $0 premium medical, dental, and vision insurance effective 1st of the month following your start date

* Fully covered Long-term disability insurance for associates

* Fully covered basic life insurance for associates with supplemental life insurance options

* 24/7 Everyday Assistance Program (EAP)

* Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance

* Pet Insurance discounts

* Parking & Transit Commuter Benefits

* Annual professional development reimbursement

* Training opportunities and career progression/growth plans

* Company-wide parties and events

Job Responsibilities:

* Results:
Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs). Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting, etc.). Consistently implements Thrive's distinctives of peerless presentation and relentless resident service.

* Team performance:
Develops high-performing site teams that operate with increasing autonomy.

* Strategy and execution:
Translates client strategies into consistent execution. Adapts to various client styles and business plans. Demonstrates effective oversight and problem solving.

* Client communication:
Highly responsive and proactive. Brings solutions and recommendations to clients with conviction.

* Thrive customer service representative:
Owns the role of speaking to the full Thrive experience. Demonstrates effective customer service skills at the enterprise level.

* Team Thrive relationships:
Takes the lead in creating a "one-team" mentality. Trust is built through relationship building, constructive interactions, and effective communication.

What Success Looks Like:

* Clients trust Regional Management leadership.

* Site teams are capable and increasingly self-sufficient.

* Portfolio consistently meets or exceeds client's financial and operational targets.

* Problems are effectively identified and solved.

Desired

Qualifications:

* Prior experience in a Regional Manager role in multi-family property management, preferably working with third-party management.

* Multi-site experience in on-site property management required, overseeing a minimum of 500 units…