Quality Manager

Overview

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.

The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.

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Position

Description:

The Quality Manager is responsible for maintaining policies and procedures, implementing compliance and risk management systems, and overseeing training and quality improvement initiatives for Coordinated Care Agency.

The incumbent is supervised by the Compliance Manager and works closely with on-site program staff to achieve quality management goals and ensure excellent quality across CCA properties.

They ensure smooth day-to-day operations of the Compliance department and also provide critical support during periods of transition, new employee training, staff vacancy, lease up or uneven workloads. While the primary focus is on compliance timelines and training, it is also important to support the other aspects of property management such as occupancy and key performance indicators (KPI’s).

This position offers a compensation range of $34.38 – $38.24 per hour (DOE)

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

• Provide oversight of Key Performance Indicators (KPIs) for occupancies, compliance and accounting across CCA properties.
• Ensure that documentation complies with contracts, auditing and all other applicable standards.
• Develop strategies to address compliance issues and implement quality management systems as needed.
• Ensure file organization and completeness and work with managers to implement corrective measures as needed.
• Review and keep track occupancy, compliance and accounting KPI for sites not meeting benchmarks and work with Compliance Team and the program leadership to implement corrective measures as needed.
• Conduct analyses of property management software for true and correct status. Work with Compliance Manager to address concerns and implement corrective measures as needed.
• Oversee Initial Review of files before Real Page compliance review to ensure file correctness and reduce adjustments
• Support the Compliance Manager in times of absence to include, but not limited to, perform file auditing, review and certifying in property management software
• Knowledge of technical requirements for funding sources such as Tax Credits, HUD, state and county funding sources, and other applicable funding programs
• Oversee audit workflow process to determine potential support needed

• Ensure compliance with all contract requirements, federal housing standards and fair housing laws.
• Monitor property operations by using property management software including tenant ledgers, cash receipts, transactions, move-ins, move-outs, and month-end reports.
• Monitor occupancies and turn schedule.
• Monitor leasing of vacant units and marketing efforts for each property, including advertising and networking.
• Support the Property Management Team with timely and accurate income certifications.
• Adhere to the Tenant Selection Plan for admitting new residents. Assist onsite leadership teams with lease up paperwork and processes ensuring a complete move in process including lease signing, move in inspection/orientation process through final approval by compliance
• Work closely with the Compliance Manager to develop a compliance management plan.

• Develop training curriculum on property management…