Program Manager

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. PEMCO is a great place to work because of our commitment to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace.

PEMCO has a dynamic and challenging opportunity for a Program Manager to join our community. In this role, you will be responsible for key aspects of product or program development, design specifications, vendor research, conceptualization, and program delivery. The position works with cross‑functional teams in the technical design, development, prototyping, and completion of strategic programs, including managing several project teams.

• Collaborate with IT and business teams throughout the life of the program and projects. Coach and mentor others on the team.
• Develop program strategy and design, gain approval for design from sponsors; develop enterprise‑wide project plans to support strategy and design.
• Develop, define, and execute project plans, schedules, budgets, and deliverables and effectively leverage PM tools to facilitate project success.
• Facilitate end‑user training as needed. Ensure technical and user documentation is completed as needed. Manage project costs, including audit of vendor invoices to ensure accurate billing. Address elevated billing issues when they arise.
• Holistically identify and manage requirements across projects that may be in conflict with each other or that have dependencies on each other.
• Lead cross‑functional program teams and facilitate the communication and interaction among the functional representatives.
• Lead vendor selection process through RFPs and other methods, manage vendors effectively through vendor selection, SOW negotiation, and ensure vendors successfully meet their project deliverables.
• Manage cross‑departmental and company‑wide projects, with effective communications to all levels of the organization including Executives.
• Work effectively with resource managers to identify project resources. Define and assign project roles, monitor progress from initiation through delivery, and interface with internal customers.
• Balance and coordinate resource needs across multiple teams to ensure successful project delivery and maximum utilization of all resources.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly be on the lookout for top talent to join us.
• Other duties as assigned.

• B.A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, or related field) is required.
• Six years of experience in Information Technology or business‑related roles with increasing levels of responsibility, with at least six years leading or managing projects is required.
• Solid technical background, with understanding of the technologies leveraged by the associated IT Unit.
• Ability to thrive in a complex, fast‑paced environment with limited documentation.
• Expect daily/hourly collaboration (paired development) with other developers, BAs and/or QAs.
• MS Office:
  Proficiency in Excel, Word, PowerPoint, Outlook, Access is required.
• Business Environment:
  Thorough understanding of our industry, the relevant business landscape, trends in growth and insurance environments; ability to spot early indicators of change and apply strategies to adapt quickly.
• Problem Solver:
  Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively.
• Analytical and data‑driven:
  Thinks analytically; structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develop high quality, consumable, and consistent metrics that drive strategic objectives and priorities.

• Make Agile Decisions:
  Define desired outcomes, use a…