Residential Program Manager

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$84,329.00/yr - $/yr

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The Sand Point Residential Program Manager is responsible for developing and managing the day-to-day operation of service delivery for the 27 units of Permanent Supportive Housing (PSH) and carries a caseload of 10 families. This position is responsible for hiring, training, and supervising staff. Provides leadership, oversight, and support to facilitate day-to-day operations and delivery of services within the program. The Program Manager also coordinates with outside service providers, operations staff, and other Solid Ground staff located at Sand Point.

Essential Responsibilities, Duties and Tasks

Program Supervision: Responsible for the day-to-day operation of on-site programming, including coordinating and monitoring case management services. Ensure that programs are robust and services are aligned with the organization's mission and strategic goals outlined in the Agency Strategic Plan. Develop systems, policies, and procedures that should establish appropriate service levels to enhance service delivery. Hire, train, and supervise staff. Provide supervision and leadership to case management and advocacy staff under their supervision.

Conduct monthly audits of resident files to ensure adherence to program standards. Regular audits of HMIS database to monitor data integrity to ensure contract compliance. Promote an atmosphere of respect and inclusion to create opportunities for residents to invest in their community through support groups, community meetings and resident committees.

Residential Management: Ensure appropriate occupancy levels by working with property management staff to monitor the screening and application process to ensure that families being referred to PSH Housing units meet required entrance criteria. Work with the property management staff and the Operations Manager to ensure the housing is safe, clean, and well-maintained for both new and existing households.

Budget Management: Develop annual budgets and contribute insights into grant proposals and contracts for Sand Point Family (PSH) Housing. Monitor the budget or financial statement on a monthly basis to ensure expenses align with the Agency’s Board Approved Budget. Prepare monthly, quarterly and annual expenditure reports to meet the reporting requirements set forth by grant sources.

Program Development: Develop annual work plan using the Agency Strategic Plan as a guide. Ensure program quality by developing, implementing and evaluating program goals and outcome-based objectives that directly respond to identified community and program needs. Collaborate with the Residential Services Director to identify additional services and potential funding sources. Collaborate with Resource Development staff to develop grant proposals or fundraising activities for the program as needed.

Creatively seek new ideas and solutions that position the program to capitalize on new funding and partnership opportunities.

Community Involvement: Engage with relevant community forums, coalitions, and planning processes to support the creation and development of Permanent Support Housing (PSH) with support services, ensuring that the voices and the needs of the community are represented.

Collaboration: Identify and communicate program issues to the Department Director and Senior Management. Work closely with the Residential Services Director to assess and manage program risk while developing and implementing policies and procedures aimed at preventing or addressing safety and legal concerns. Integrate relevant agency directives, policies and procedures into program services as necessary, ensuring alignment with agency goals. Participate in department and agency meetings, as well as relevant training, as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate based on gender, age, race and color, religion, marital status, national origin, disability or veteran status.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Other and Management
• Industries Non-profit Organizations

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Medical insurance

Vision insurance

401(k)

Paid maternity leave

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