Financial Center Manager

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the "why" and connect contributions to business results
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach:
  Knows and develops team members through coaching and feedback
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader:
  Recruits, on‑boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done and builds and nurtures strong relationships
• Passion, commitment and drive to deliver an experience that improves clients' financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem‑solving skills to meet clients' needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

• One year of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum education requirement:
High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America). Hours per week: 40.

Pay range: $73,500.00 - $ annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligibility: annual discretionary plan.

Benefits eligible including industry‑leading benefits, paid time off, resources and support to employees.