Operations Improvement PPM III - Bus Ops

Bus Operations Project/Program Manager III

The Bus Operations team has an exciting Career Service opportunity for a Bus Operations Project/Program Manager III. The PPM III role is an opportunity to contribute to Bus Operations and support the delivery of transit as a human right. Bus Operations is undergoing change and growth, both in procedures and culture. A successful candidate will employ strategic and creative thinking through multiple concurrent projects to assist in these changes.

This position is open to all King County employees and the general public. This recruitment process will be used to fill one (1) career service position.

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Project/Program Manager III, you will:

• Lead medium to large operational and organizational improvement projects and programs.
• Support the Bus Operations Strategic Plan, monitoring Plan projects and assisting project leads and teams.
• Develop and implement project management systems and tools for the new Bus Operations Project Management Office
• Develop and deliver project management training for internal staff assigned to lead and participate in project teams.
• Develop and track measurable outcome
• Streamline Bus Operations processes to ensure departmental alignment and consistency throughout the division.
• Represent the division in department and division meetings.
• Assemble, lead, and coordinate the work of project teams. Resolve team or unit disputes.
• Coordinate, review, and report out on your projects or program processes.
• Provide meeting content to internal stakeholders.
• Work in conjunction with departmental staff.
• Plan, deploy, and administer divisional Teams and SharePoint sites.
• Perform other duties that support the team and/or the division in transforming operations and business processes.

To be considered eligible for this role, applicants must possess these minimum qualifications:

• At least 3 years of experience in project or program management including initiating, planning, executing, and closing out projects to achieve specific goals.
• Experience leading a variety of project types and/or acting as team lead; including setting priorities, meeting deadlines, facilitating project team meetings, organizing work assignments, and maintaining strong attention to detail.
• Advanced skills with Microsoft Office, including SharePoint, Excel, Word, and Teams.

Additional minimum competencies/qualifications include:

• Highly skilled at building rapport and trust quickly with internal and external stakeholders.
• Experience organizing, planning, and executing multiple projects with competing priorities.

• Demonstrated an ability to work collaboratively and successfully with a diverse group of individuals from various positions and backgrounds.
• Ability to work effectively as a team member as well as a lead experience collaborating with others and working independently to achieve goals.
• Ability to think strategically, cultivate relationships, and leverage resources.
• Have a continuous improvement and growth-oriented mindset.
• Strong communication skills, with a proven ability to partner and collaborate with customers on projects and work requests.
• Experience collaborating with other Divisions and subject matter expert teams.

The most competitive applicants will possess these desirable qualifications:

• Project Management Professional (PMP) certification.
• Familiarity with local transit and mobility systems, including King County Metro.
• Experience with the public sector, either through consulting or employment within a government agency.
• Skill, knowledge, or familiarity with Lean methodology, process improvement methodology, and change management.
• Experience educating others in project management and/or process improvement skills and tools
• Experience working in a union environment.
• Knowledge of quantitative and quantitative research methods, data collection, and analysis.