Director of Task Force & Training Operations

Director of Task Force & Training Operations | Columbia Hospitality

The Perks

• Salary Range: $140,000 to $150,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to You

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What You'll Do

This is a traveling role that will be onsite leading and supporting our Hotels & Resorts 100% of the time in task force positions in the field. A taskforce manager in a hotel and resort environment is responsible for deploying operational expertise across properties to address staffing gaps, improve performance, support openings or transitions, and ensure consistent service and operational standards.

Operations

• Support your Task Force Managers in overall management of properties and team members.
• Coordinate deployment of Task Force leader support needs across the portfolio.
• Demonstrate and encourage communication in a manner consistent with company culture.
• Ensures timely and courteous follow-through on all client, guest and team member requests.
• Report regularly to Senior Leadership regarding each of their property's performance and opportunities.
• Proactively collaborate with People & Culture (P&C) to drive talent management strategies to build or acquire critical capabilities to develop and transform the organization.
• Participates in the preparation of the annual operating budget and financial plans which support the overall objectives for the properties of which you are responsible for
• Regularly review monthly financial reports for their properties to ensure that the annual budget is met.
• Develop strategies for continued growth and ever improving operation efficiencies and service excellence.
• Review properties for cleanliness, maintenance, service standards and safety/operating procedures
• Develops and implements policies and procedures to ensure that all work practices meet or exceed the established standards.
• Partners with Columbia Hospitality to ensure effective pre-opening activities, prior to the opening of the hotel.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Participates in the property's Manager on Duty program as needed.
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Performs in the capacity of any position supervised as needed (based on qualifications).

Training

• Build a team of subject matter experts that can support specific department trainings that would be deployed in the field as needed.
• Build training materials for rooms division departments.
• Create an environment to motivate, teach, develop managers, and encourage teamwork.
• Support training and provide coaching for all levels of management.
• Conducts training on job standards and areas of responsibility as needed.

The Nitty Gritty

• Demonstrated success in values aligned leadership.
• At least 2+ years progressive experience in a General Manager role
• Previous demonstrated success in multi-property management with multiple management level reports
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public.
• Excellent general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Demonstrated financial management skills, including budget management, expense control, forecasting and analysis of financial…