Regional Operations Manager

Regional Operations Manager

Location:

King County

Hours:

Average 40+ hours per week. Some nights and weekends, as needed

Reports To:

Director of Housing Management

Pay Range: $,000 annually

Position Type:
Exempt, non-union position

The Regional Operations Manager with a Permanent Supportive Housing focus oversees a portfolio of properties, many of which are permanent supportive properties within the LIHI portfolio. This position provides leadership to on-site property management and works collaboratively with supportive housing leaders with a strong emphasis on resident safety, well-being, and long-term housing stability. This role ensures services provided to clients are low-barrier, trauma-informed, and culturally responsive, and rooted in focusing on getting and keeping residents stably housed.

This role also supports residents with complex needs, including homelessness, substance use disorders, and serious mental illness by promoting access to comprehensive services, treatment, and housing that help individuals achieve their highest potential for health and stability. The position is responsible for advancing LIHI's commitment to diversity, equity, and inclusion by fostering a respectful and inclusive environment.

This position will include both in office and onsite work. There will be no work from home with this position.

Leadership, Supervision, and Operations Oversight

• Provide leadership to teams across the property management and permanent supportive housing programs, including supervision of Area Managers, Property Managers, Maintenance, and Front Desk/Security staff.
• Hire, lead, motivate, train, and supervise the Area Managers and facilitate growth in the housing management department.
• Monitor acceptable levels of unit turnover time, market and renewal rates, occupancy, delinquency and bad debt. Make recommendations and improvements where needed by working closely with Area Managers and site staff.
• Recommend and implement strategies on increasing revenue, minimizing expenses, and monitor/implement rental rate adjustments.
• Supervise, authorize, monitor and administer contract services and approves expenses that exceed area manager authority in collaboration with DOHM and finance.
• Set clear expectations, coach, mentor, and evaluate team performance in alignment with LIHI values and supportive housing best practices.
• Ensure that residents comply with all lease terms and assist site teams with follow through to positively correct resident behavior and/or enter the legal process to ensure rent is paid and negative resident behavior are treated appropriately.
• Foster a collaborative and inclusive team culture that centers resident well-being, encourages accountability, promotes a service-oriented approach rooted in Harm Reduction and Trauma-Informed Care to meet the complex needs of residents.
• Oversee program operations to ensure alignment with LIHI's mission, service goals, management plans, and funder requirements.
• Set standards and policies for operations leaders and staff that ensure resident safety, and uphold cleanliness and habitability standards.
• Monitor unit turnover and occupancy; implement proactive strategies to reduce vacancy, address rent arrears, and support resident stability while keeping sites financially on track.
• Coordinate capital and maintenance projects, ensuring contracts include proper insurance, clearly defined scopes of work, and compliance with health, safety, and regulatory requirements.
• Proactively assess and plan for building needs, including deferred maintenance, accessibility upgrades, capital improvements, and life/safety concerns.
• Collaborate with other departments at LIHI which include but are not limited to development, finance, human resources, URS, supportive services and tiny house villages.
• Implement, monitor, and ensure proper, timely, and accurate record-keeping and reporting as assigned for each community within management portfolio.
• Monitor and evaluate standards for acceptable curb appeal, upkeep and cleanliness of all communities.
• Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‐related responsibilities at each community within the management.
• Conduct leadership meetings within the housing management department in both a team setting and regularly scheduled one on one check-ins.
• Conduct occasional site visits which include inspecting units, the property's common areas, maintenance storerooms, exterior, and interior.
• Research all funding resources within the department. Implement applications and funding requests and monitor site level funding and spending for maximum utilization.
• Ensure property is equipped with proper PPE, monitor any safety concerns, hazardous materials control and that good exposure plans are in place.
• Support staff and provide technical assistance for annual reporting to funders. Monitor responses to funders regarding deficiency issues noted at properties, as needed.
• Develop and implement new…