Assistant Manager, Shuttles

Job Description

Transportation Services (TS) has an outstanding opportunity for an Assistant Manager to join the UW Shuttles team.

The Shuttle Assistant Manager reports to a TS Manager for Shuttles and is responsible for the day-to-day direction and control of one TS workgroup and/or program including supervision of program staff and operations, identification and implementation of operational tactics, and operational planning, stewardship.

The TS Assistant Manager has day-to-day oversight of transactional, service, and compliance activities for the assigned work groups or program and has significant authority in establishing workgroup procedures and tactics to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation.

• Direct supervisory responsibility (hiring, staff development, work allocation, and performance management) for up to a maximum of 15 FTEs, including regular classified and student employees.
• Ensure that staff are supported in their work with appropriate tools and training.

• Execute functions associated with organizational compliance with applicable laws and regulations.
• Assist with interpretation of requirements; develop, document, and implement procedures; conduct analysis and reporting; make recommendations for remediation or correction; ensure that resources are deployed consistent with organizational strategy and plans; development and implementation of procedures to ensure transactional accuracy.

• Provide service recovery for escalated issues or initial resolution for high-profile individuals.
• Represent the program to business partners and other internal and external stakeholders.

• Stay informed of industry trends and practices.
• Represent the workgroup or organization to industry peers and business partners.
• Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.

• Manages one or more significant projects at any given time, including workgroup initiatives and cross-functional initiatives.
• Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.

Perform the job duties of a Shuttle Driver.

Perform other duties as assigned (OR comparable).

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• A Bachelor’s degree or the equivalent experience AND two years of experience in a transportation operations department or program, including supervision/personnel management.
• Washington State Class B Commercial Driver's License or higher with Passenger Endorsement and the air brake restriction removed.
• Possession of current CDL medical certification at time of employment.
• Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment.
• Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.
• Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures.
• Demonstrated proficiency with standard productivity…