Community Manager - Enclave

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Learn more about The Enclave here:
The Enclave | Apartments in Seattle, WA

Salary Range: $105,000 to $110,000 per year

Schedule: Full-time;
Monday - Friday 8 am - 5 pm;
After hours and weekend support may be required, as needed

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• Discretionary bonus potential
• Eligible for earned Leasing & Renewal commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance
• Fully covered life insurance policy with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

• Assists in the formulation of budgets and responsible for staying within the established budget guidelines.
• Ensures all rents are collected when due and posted in a timely manner.
• Performs evictions, utility cut-offs, and landlord liens as required.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
• Ultimately responsible for the financial success of the property.

• Responsible for hiring and staffing including posting job ads for vacant roles, advertising their open position where appropriate, actively interviewing, and making timely offers to candidates. Works with Human Resources on recruiting support, as needed.
• Hires, trains, empowers, develops, supervises, disciplines, and terminates on-site staff, as needed, and under the advice and approval of leadership and Human Resources.
• Conducts bi-annual performance reviews in alignment with Thrive's values.
• Reviews and approves of associate timesheets to ensure accurate pay.
• Instructs and advises on-site staff of employee procedures and guidelines.
• Conducts on-going training with site team such as marketing activities, leasing paperwork, workplace safety, systems, and any other type of training that may be needed on a daily basis.
• Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
• Delegates appropriate tasks and responsibilities to site team, and ensures accountability and follow-through.
• Maintains awareness of employee resident delinquency and works closely with HR to correct.

• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements, if applicable.
• Responsible for office opening on schedule. This may require early arrivals or late departures, depending on staffing.
• Responsible for the condition of the entire property including the leasing office, common areas, trash rooms, model units, etc.
• Attends scheduled management meetings, typically held on a quarterly basis.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Prepares for audits and complete annual reporting.
• Issues appropriate notices, when necessary.
• Completes required trainings, as assigned, and ensures associates are in compliance with all required coursework.

• Initiates and perpetuates a true sense of community.
• Maintains positive customer service mindset.
• Responsible for inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

• Physically walks and inspects property on a regular basis;
  Verifies condition of vacant apartments.
• Maintains awareness of make-ready board and vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Monitors all maintenance activities.

• Maintains awareness of market conditions/trends.
• Welcomes and shows property to prospective residents, as needed.
• Ensures incoming phone calls and emails are being answered and responded to in a timely and professional manner.

• Reports all liability and property…