Operations Manager

Location zip code: 98204. Job family:
Operations Manager. We are seeking a hard‑working, innovative, detail‑oriented and creative team player for a full‑time Operations Manager position located in the Seattle, WA area. The ideal candidate enjoys working in a team environment and excels at individual contributions.

• Competitive annual salary $90,000–105,000/year
• Performance bonus
• Company vehicle and gas card provided
• Company iPhone provided
• Group Health, Dental, Vision, Pet insurance, Life insurance, and EAP benefits
• 401(k) with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture

• Customer retention, employee retention, and service center EBITDA
• Monitor and balance labor utilization with production to optimize overall efficiencies
• Inventory and fleet management within the service center
• Forecast staffing needs and direct all hiring activities with the recruiting lead
• Manage payroll for Service Professionals, Lead Service Professionals, and Operations Supervisors
• Set a clear vision and expectations for the work group
• Achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure safe and efficient delivery of quality services
• Execute improvement plans and report progress
• Ensure a cohesive, service‑oriented multidisciplinary team through staffing and retention of qualified individuals
• Meet KPI standards
• Collaborate with the talent team for hiring needs
• Create a positive learning and growth atmosphere for Service Professionals
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals using performance dashboards
• Review Service Professional performance metrics with the Operations Regional Manager
• Instruct Service Professionals in proper communication, sales training, and understanding of sales organization and processes
• Collaborate with Operations Trainers and local leadership to implement training
• Deliver excellent customer service to potential and existing customers

• At least 3+ years of experience in management and/or a bachelor’s degree in business, marketing, finance, or a related field
• High school diploma or related education preferred
• General understanding of Profit and Loss
• Valid US driver’s license for a minimum of 3 years
• Clean driving record (no more than one moving violation in the past year and no more than two moving violations in the past 4 years)
• Drug test and background check required for all new hires
• Must obtain and maintain all licenses/certificates as required by federal, state, and local regulations

Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please inform your recruiter.