Senior Program Manager, Special Projects & Investigations

Description

The Special Projects & Investigations team is looking for a motivated, data-savvy program manager to act as a force multiplier on our team's discoveries about fraud and abuse. This position will manage a worldwide, SVP level goal and drive initiatives to reduce bad actors on the store within our team and across the org. You will interact with partners in product, risk, tech, and science roles in order to execute against your programs.

An ideal candidate is highly flexible, a strong communicator, demonstrates significant bias for action, and loves learning.

You will govern the team's strategy for pursuing bad actors earlier in the lifecycle, including managing a roadmap of mitigations tied to detection products, coordinating individual and scaled investigations, and organizing the team to mitigate risk from bad actors and close gaps. This role substantially drives the narrative and influences prioritization of teams across the stores business to mitigate bad actor risk.

In addition, you will run business operations for the 3PS team, such as owning and executing our Objectives and Key Results (OKR) process to ensure all components of the team are aligned against our overall strategy. You will partner closely with risk managers, technical investigators, and team leaders who develop the detection signals and findings that feed your programs. These teammates are highly motivated, invested in enabling you to succeed, and leaders in our organization.

The Customer & Partner Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon's WW stores by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse.

We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Key job responsibilities

- Govern the team's overall strategy for pursuing bad actors earlier in the seller lifecycle, managing a roadmap of mitigations tied to detection products.

- Drive cross-org coordination against the goal by understanding partner team roadmaps, quantifying their expected impact, and influencing prioritization across the stores business.

- Own the organization's top-line goal for bad actor sellers end-to-end, from annual goal setting to recurring business reviews and monthly VP-level updates, including path-to-green planning if the goal falls behind target.

- Develop executive-level communications (Q  narratives, goal updates, strategic recommendations) that drive leadership decisions and shape organizational direction.

- Define monitoring frameworks and success metrics in partnership with analytics, connecting workstream performance to org-level goal movement.

- Design and execute the team's OKR process, ensuring alignment against strategy, leadership visibility, and team clarity on objectives.

- Provide governance over individual and scaled investigations, ensuring efforts align with strategic priorities and surface signals that inform the detection roadmap.

- Influence at the organizational level, removing roadblocks, escalating effectively, and driving alignment across business, science, and tech partners.

A day in the life

- Dig into the data to understand how bad actors are evolving, where our mitigations are working, and where gaps are emerging.

- Shape the strategy by evaluating new mitigation opportunities for impact and feasibility, then…