Learning and Development Coordinator

Description

Days Off: Saturday, Sunday

Shift: Monday through Friday, Day Shift (8:30am-4:30pm)

Location: On-Site

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

As part of the leadership team, the Learning & Development Project Coordinator is responsible for organizing, implementing, and monitoring our training programs to enhance employee skills and support organizational goals. This position will have a focus on coordination and facilitation of the DESC New Employee Orientation Week and Program Onboarding week, managing the admin responsibilities of our online Learning Center, and administratively supporting the continuing education opportunities we offer.

This position will also serve as a facilitator of various training courses, as needed on a fill-in basis.

This position is a part of the Learning and Development team and reports to the Senior Manager of Learning and Development.

• Plan, develop, coordinate, administer, promote, implement, and evaluate the DESC employee orientation experience. The successful candidate will be:
• Partnering with DESC Human Resources, Housing, Clinical, & Medical leadership, technical trainers, and others to coordinate and schedule the different components of New Employee Orientation Week and Program Onboarding week.
• Collaborating with department Project Coordinators across DESC, technical trainers, and other stakeholders to create high-quality, relevant learning materials for New Employee Orientation and Program Onboarding week.
• Conducting needs analysis to gather information and ensure that orientation meets employee and organization needs.
• Facilitating components of employee orientation, including (but not limited to) welcome presentations, tours, organization overview, introduction to employee accounts/logins/learning systems.
• Serve as a facilitator of various training courses, in an "as needed" capacity.
• Troubleshoot and solve issues that arise during New Employee Orientation week and Program Onboarding week.
• Tracking new hire and orientation information to ensure consistent processes and retain records related to orientation.
• Completing weekly, monthly, and annual tasks related to the planning of new employee orientation such as attendance records, calendar invites, and room schedules.
• Work across departments to help consult and strategize a more comprehensive, organized onboarding process.
• Support in the development and maintenance of consistent standards and practices for materials, delivery, and assessment specifically for orientation/onboarding of new employees and collaboratively with the L&D department.

• Track inventory, order, and re-stock department supplies
• Manage all email communications within the training inbox
• Track changes needed for online courses, updating according to our timetable
• Coordinate room reservations…