Program Manager, Royalty & Payments , Publishing

Job Summary

Are you a customer-obsessed Program Manager with a passion for ensuring a best‑in‑class experience for content creators? Amazon Publishing seeks a meticulous and forward‑thinking Program Manager to join our Royalty & Payments team. This team focuses on the planning, execution, and delivery of our royalty and payment commitments globally.

• Own a portfolio of operational programs including payee onboarding, sub‑rights payment quality assurance, author and rights holder support, team performance metrics, and partner team process monitoring.
• Understand current and future technologies required to deliver the end‑to‑end process, including contracts, payee setup, payment troubleshooting, customer‑facing payment resolutions, and metrics collection and reporting.
• Coordinate cross‑functionally with Finance, Tax, Contracts, Author Relations, Editorial, Vendor Management, and Product to drive operational efficiencies.
• Identify and address root causes of operational issues, inspect and improve processes, and consistently deliver results.

Amazon Publishing is a leading trade publisher of fiction, nonfiction, and children’s books with a mission to empower storytellers and connect them with readers worldwide. The Amazon Publishing teams based in Seattle, New York, Luxembourg, London, and Munich publish emerging, bestselling, and critically‑acclaimed authors in digital, print, and audio formats.

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross‑functionally with tech and non‑tech teams
• Intermediate Excel skills (pivot tables, charts, nested logical formulas, data cleansing, etc.)

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

USA, WA, Seattle – 82,700.00 –  USD annually

Amazon offers comprehensive benefits including health insurance, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.