Service Manager
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-07
Listing for:
Seattle
Full Time
position Listed on 2026-07-07
Job specializations:
-
Management
Operations Manager, Client Relationship Manager, Program / Project Manager
Job Description & How to Apply Below
Lead Eco's service department — coaching technicians, owning the numbers, and making sure every customer gets a 5-star experience. This is a player-coach role for a proven home-services leader who develops people and drives results.
What you’ll do- Lead, coach, and develop a team of service technicians across trades
- Own service KPIs: revenue, close rate, average ticket, CSAT, and callbacks
- Ride along, train, and run regular performance reviews
- Partner with dispatch to balance schedules and emergency coverage
- Handle escalations and uphold Eco's quality and pricing standards
- Recruit, onboard, and retain top technicians
- 3+ years leading a home‑services (HVAC, plumbing, or electrical) service team
- Strong grasp of service KPIs and how to coach to them
- Excellent communication and conflict‑resolution skills
- Valid Washington driver's license
- Trade background strongly preferred
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