Crisis Care Centers Levy Project Manager, Project​/Program Manager III

Crisis Care Center (CCC) Levy Project Manager

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. We believe in working as one team that solves problems—striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures.

We seek to lead the way by working as respectful and responsible stewards for our community.

Within DCHS, the Behavioral Health and Recovery Division (BHRD) administers a broad array of public behavioral health and substance use treatment, prevention, crisis response, and social services that support individuals in pursuing recovery. BHRD is seeking a Crisis Care Center (CCC) Levy Project Manager to advance procurement, compliance, and implementation work associated with Strategies across the Crisis Care Centers Levy. Approved by King County voters in April 2023, the nine-year levy (2024–2032) funds the Crisis Care Centers Initiative, which will establish a countywide network of five crisis care centers, restore and expand mental health residential treatment beds, and invest in the behavioral health workforce.

These crisis care centers will include three core components—a 24/7 Behavioral Health Urgent Care Clinic, a 23-hour Crisis Observation Unit, and a Crisis Stabilization Unit—and will be competitively procured by DCHS and operated by qualified behavioral health agencies. Using a "no-wrong-door" approach, crisis care centers will endeavor to screen and triage any individual seeking behavioral health crisis care and will coordinate closely with post-crisis follow-up services to ensure continued stabilization and support.

This position will play a key role in managing procurement and contracting processes, guiding program design and policy development, and overseeing operational systems that support quality improvement and audit readiness. This position is responsible for monitoring budgets, tracking expenditures, and managing invoices while coordinating across multiple systems and stakeholders, including providers, internal teams, and community partners. This position will report to the Crisis Care Center Strategic Planning Manager with matrix supervision to the CCC Business Operations Manager and the Capital Development Program Manager.

This recruitment is currently only open to King County DCHS employees. This recruitment is to fill a Term-Limited Temporary (TLT) position that is anticipated to be 18 months in duration. If filled by an employee who has passed their initial probation, the TLT will be as a Special Duty Assignment (SDA).

To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:

• Coordinate procurement and contracting processes for Crisis Care Centers (CCCs), post-crisis follow-up programs, and related initiatives.
• Assist in preparing, transmitting, and managing Council-related documents in alignment with the Implementation Plan requirements.
• Provide subject matter expertise on crisis service program design, operational policies, procedures, and clinical best practices.
• Develop and maintain standardized operating procedures, including CCC Operations and Capital Development workflows.
• Lead and facilitate project reviews to identify lessons learned, evaluate operational changes, assess impacts, and analyze system-level risks.
• Oversee CCC crisis audit activities, including tool development, project management, and delegation to the Operations team.
• Track and monitor invoicing, budgets, spending, and reporting schedules across programs.
• Coordinate and complete financial documentation and invoicing; manage LOAs and associated administrative processes; and work with project and program teams to monitor budgets and expenditures.
• Collaborate with crisis providers, first responders, hospitals, behavioral health organizations, and managed care plans to ensure strong system coordination and community communication.
• Liaise with internal BHRD teams; facilitate…