Shop - Head of E-commerce Listing Governance

Tik Tok Shop - Head of E-commerce Listing Governance

Location:

Seattle

Employment Type:

Regular

Job Code: A131212B

• Define the governance vision and strategic roadmap for Tik Tok Shop Listing Governance in the United States. Oversee the full lifecycle of listing governance policies.
• Proactively identify and assess emerging risks related to product listings, including product safety, misrepresentation, regulatory compliance, and marketplace manipulation.
• Leverage data insights, market intelligence, and user behavior signals to develop proactive governance strategies.
• Build and lead a high‑performing governance team: recruit, mentor, and lead a US Listing Governance policy professionals.
• Foster a collaborative culture focused on deep domain expertise, critical thinking, operational impact, and continuous professional development.
• Drive cross‑functional collaboration with Legal, Product, Trust & Safety, Engineering, Operations, and Data Science teams to ensure policies are technically feasible, operationally scalable, clearly communicated, and consistently enforced.
• Advance AI‑driven governance capabilities: lead the transformation of listing governance practices by adopting advanced technologies, including large language models (LLMs).
• Champion globalization strategy & marketplace consistency: align US listing governance with global governance frameworks while ensuring compliance with US regulatory and market requirements.
• Develop scalable governance models that support both local relevance and global consistency across Tik Tok Shop markets.

• 10+ years of experience, with significant experience in e-commerce governance, marketplace operations, product compliance, trust & safety, or ecosystem health.
• 4+ years of proven experience leading and managing high‑performing teams in governance, policy, or marketplace risk functions.
• Proven track record developing, implementing, and enforcing end‑to‑end governance policies and risk mitigation strategies for e-commerce marketplaces.
• Strong understanding of product compliance, consumer protection, and listing quality management in digital marketplaces.
• Highly proactive, results‑oriented, action‑driven, with strong critical thinking skills and ability to operate effectively in fast‑paced environments.
• Demonstrated success working in a matrix environment and ability to influence key stakeholders.
• Demonstrated leadership capabilities in building, developing, and motivating teams toward high performance.

The base salary range for this position in Seattle is $180,310 - $364,800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of paid personal time (prorated upon hire with increasing accruals by tenure).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: