Director of Resident Well

SALARY

$117,978 - $132,891

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

Greater Seattle, WA (Hybrid)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long‑term housing paired with on‑site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma‑informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values‑aligned service in moments that are complex or high‑stress.

The Director of Resident Well‑Being plays a pivotal role in ensuring the quality, consistency, and impact of resident services across Plymouth Housing’s portfolio. As a key partner to the Vice President of Quality, Innovation, and Health, this position leads the implementation of a new model of case management services and supervision—providing strategic direction to Resident Well‑Being Managers and their care teams.

The Director helps translate vision into daily practice, ensuring that all resident well‑being programs reflect organizational values, meet fidelity standards for permanent supportive housing, and contribute to positive resident outcomes.

• Develop and operationalize resident well‑being strategies that incorporate fidelity to housing models such as FCS and PSH, in collaboration with the VP of Quality, Innovation, and Health.
• Provide leadership and supervision to Resident Well‑Being Managers and care teams, fostering learning, consistency, and shared accountability.
• Partner with Directors of Portfolio Management, Housing Operations, and Facilities to ensure coordinated support around incidents, housing stability, and community well‑being.
• Oversee quality assurance activities such as documentation reviews, data monitoring (KPIs), and policy updates to strengthen service delivery.
• Identify service gaps and lead program or policy improvements that address emerging resident needs.
• Collaborate with internal and external partners—including Integrated Health, Risk Management, and Safety—to align safety planning and behavioral health services.
• Promote organizational learning by facilitating PSH best practice training and supporting cross‑portfolio collaboration.
• Assist in budget development, expense approvals, and compliance monitoring to ensure fiscal responsibility.

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self‑awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates strategic thinking and the ability to operationalize complex programs.
• Skilled trainer and facilitator with proven experience leading teams through change.
• Deep understanding of housing first, harm reduction, trauma‑informed care, and relationship‑based approaches.
• Ability to respond effectively in high‑stress situations involving behavioral health, crisis, or trauma‑related needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Smartsheet) and data tracking systems.
• Excelle…