Sales Center Manager V - Operations

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries.

Our close‑knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal‑Tile.

The Sales Center Manager – Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Expected base pay rates for the role will be between $52,000 and $65,000 per year at the commencement of employment. Base pay is determined individually and is only part of a broader compensation package that may include commission earnings, incentive compensation, discretionary bonuses, short‑ and long‑term incentive packages, and other company‑sponsored benefit programs.

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicates these objectives to the staff regularly.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customers on product selection, pricing and sales volume, and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins using the “On Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Aligns achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the safety program.
• Trains, leads, and develops associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross‑trains on all areas of SSC operations; assists where necessary; recruits, hires, and manages SSC staff associates, providing daily support, direction, and ongoing performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectations.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

• High school diploma and 5+ years relevant sales experience, OR
• Bachelor’s degree in business or a related field and 1+ years relevant sales experience; 4 years prior selling experience. Prior customer service experience is a plus.
• Minimum 2 years of previous management experience.

MOHAWK ESV, INC