VP Branch Manager

GENERAL SUMMARY

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.

The incumbent supervises the entire staff within the branch.

• Management and total accountability for a branch office in meeting administrative, compliance, operational, sales and service, and profitability objectives of the bank.
  • Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
  • Oversee and/or train/guide staff to provide clients with appropriate bank products and services.
  • Ensure continuous quality service to clients.
  • Represent the bank in the community through involvement in various civic and charitable activities.
  • Assure compliance with the bank’s policies and procedures.
  • Maintain non-discriminatory practices in business.
  • Perform miscellaneous duties as assigned.
• Sales & Service Responsibilities
  • Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
  • Assess sales results of the branch.
  • Work with marketing department to develop sales programs and/or campaigns.
  • Hold weekly sales/service meetings for briefings and debriefings.
  • Motivate staff to solicit sales and give commendable service.
  • Supervise training of staff on product knowledge, sales and service techniques.
  • Provide clients with appropriate bank products and services to meet the clients’ needs.
  • Build/enhance business relationship with clients.
• Lending Responsibilities
  • Make business development calls to solicit loans.
  • Maintain, promote, enhance business relationship with clients.
• Administration Responsibilities
  • Set annual budget and business goal for the branch.
  • Monitor monthly income and control expense of the branch.
  • Ensure a satisfactory branch overall audit.
  • Monitor performance of the staff under the manager’s direct supervision. Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.
  • Arrange for appropriate training and cross training of staff when needed.
  • Address and resolve human resource issues when needed.
  • Understand personnel policies and procedures and treat staff fairly.
• Operations Responsibilities
  • Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines.
  • Ensure a satisfactory branch audit is met.
• Authorities
  • Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
  • Sign official checks and other documents.
  • Provide signature guarantee.
  • Have authority to directly resolve errors and client complaints.
  • Hire and fire staff with the concurrence of senior management and Human Resources department personnel.

Education:

• College degree in business or finance preferred.

Experience:

• At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.
• Good knowledge of commercial lending products.
• Thorough knowledge of federal, state, and IRS regulations.

Skills / Ability:

• Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
• Ability to create a team environment.
• Accountable; ability to make decisions and assume responsibility for those decisions.
• Strong sales and sales management ability.
• Ability to exercise sound judgment.
• Excellent interpersonal and verbal/written communication skills.
• Interpersonal skills necessary to conduct business development calls.
• Bilingual Mandarin or Cantonese preferred.

$75K – $100K per year. Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package. The package includes medical, dental, vision, life, long-term disability, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and a 401(k) plan.

Cathay Bank is an Equal Opportunity and affirmative action employer. We welcome applications for employment from all qualified candidates, regardless of race,…