Global Security Operations Center Manager, Protective Services, Business Assurance Center

At Amazon, we strive to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. The Protective Services (PS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the right time to support a safe, secure work environment. The BAC is the first point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data.

The team delivers three core service lines: alarm management, incident response, and customer support. If you would like to help the BAC build a best-in-class organization to keep Amazon’s people, property, assets, and ideas safe, this is your chance to make history by joining our team.

This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday, 1700 - 0300 PT onsite in Seattle, WA. You may be required to work evenings, holidays, weekends, and on call.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.
• Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
• Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BAC’s core service delivery standards.
• Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
• Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
• Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
• Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities.
• Know how to nurture and develop leadership skills.
• Confidently facilitate team discussions and communicate business messages.
• Maintain a high level of professionalism and approachability.
• Ability to travel both domestically and internationally – 10%.

As a Corporate GSOC Operations Manager, you will own service delivery across a team responsible for the daily operational work within the BAC. You must be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You will obsess over internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out…