Claims Supervisor

Location:

Allentown/Bethlehem Branch Office, Department:
Claims Department. Work from:
Allentown/Bethlehem Claims Office.

Salary Range: $85,247.00 - $. This range represents a national range and may vary based on several factors including the scope and complexity of the role, the skills, education, training, credentials, location, and experience of an applicant. Position may be eligible for an annual bonus payment.

• Premier health, prescription, dental, and vision benefits for you and your dependents, coverage begins your first day of work.
• Low contributions to medical and prescription premiums; we currently pay up to 97% of employees’ monthly premium costs.
• Pension – one of only 13 Fortune 500 companies to offer a traditional pension plan. Full‑time employees are vested after five years of service.
• 401(k) with up to 4% contribution match, offered in addition to the pension.
• Paid time off: vacation, personal days, sick days, bereavement days, and parental leave.
• Career development: tuition reimbursement program for higher education and industry designations.
• Company‑paid basic life insurance; short‑ and long‑term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well‑being programs; paid volunteer hours; and dollar‑for‑dollar matching of charitable gifts each year.

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims. This position will be supervising a property adjuster team. This is an in‑office position, eligible for ERIE's hybrid work schedule.

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline, and oversees employee development as required.
• Reviews claims regularly in accordance with company policy.
• When appropriate, sets up files of adjusters, checks for coverage, adequate reserves, and acts as a resource for answering claims questions.
• Provides additional services as required and takes action as necessary.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage or unusual questions within designated authority.
• Conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster’s files; maintains knowledge of statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists Claim Manager and may act on his/her behalf as necessary.
• Where applicable, receives and directs processing of legal papers served upon ERIE involving claims action, and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures, attends pre‑trial functions and trials as necessary.
• Directs salvage disposal: reviews reports, payments, and buyers; negotiates with salvage action and salvage yards on behalf of the company.
• First five duties listed are essential functions; additional duties may be assigned as needed.

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self‑development (Leader)
• Optimizes Work Processes (Leader)

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Six years of discipline‑specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.
• In‑depth knowledge of estimating software preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment for internal applicants.
• Valid driver’s license where required.
• Position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

• Manual Keying/Data Entry/inputting information/computer use;
  Often (20‑50%)
• Climbing/accessing heights;
  Rarely
• Ability to move over 50 lbs using lifting aide equipment;
  Rarely
• Lifting/Moving 0‑20 lbs;
  Rarely
• Lifting/Moving 20‑50 lbs;
  Rarely
• Pushing/Pulling/moving objects, equipment with wheels;
  Rarely
• Driving;
  Occasional (