Family Resource Center Manager

Lake City 12360 Lake City Suite 100 Seattle, WA 98125, USA

Provides leadership and directs the operations of multiple Akin Family Resource Center (FRC) locations within an assigned region. Oversees day‑to‑day operations across two to three sites and is responsible for coordinating staffing, scheduling, and resource distribution to ensure consistent service delivery and coverage across locations. Directly supervises, assists, and supports FRC teams and related administrative functions across multiple sites.

Builds and maintains strong community visibility and partnerships across the region through active participation in appropriate provider organizations and funding bodies. Ensures effective and efficient utilization of personnel, fiscal resources, and facilities, and monitors program performance. Develops and implements a regional strategic plan aligned with the agency plan and ensures priorities are carried out consistently across all assigned sites.

Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

ESSENTIAL FUNCTIONS:

• Promotes service activities and Akin visibility through community activities across the assigned region
• Promotes Akin advocacy and systems change goals in coalitions, advocacy groups, and professional groups, both through direct participation and by supporting employee participation
• Works with the Finance and Accounting team to monitor community and site‑level budgets across assigned locations
• Provides on‑site leadership, oversight, and operational management across multiple Family Resource Center locations
• Ensures consistent implementation of Akin policies, procedures, and performance standards across all assigned sites
• Monitors all funding and other contracts for compliance, concerns, and opportunities and informs appropriate Akin leadership of any pertinent information
• Coordinates and implements planning and evaluation of programs and assists with research projects
• Ensures that all records and statistics for assigned sites are accurately maintained and reported
• Coordinates staffing, scheduling, and coverage across sites to meet service needs, minimize service disruptions, and maximize shared resources
• Allocates staffing and operational resources across sites based on regional priorities, service demand, and staffing capacity
• Supports continuity of services during staffing gaps, transitions, or unexpected absences through cross‑site coordination
• Identifies operational gaps or capacity challenges across sites and escalates resource needs to appropriate leadership
• Fosters collaboration and communication between sites to promote shared learning, best practices, and continuous improvement
• Conducts regular site visits to monitor performance, compliance, employee engagement, and consistency of service delivery
• Participates in administrative activities, including leadership team meetings, management meetings, and facility planning
• May be asked to assist the Director of Community Engagement with community activities related to resource development, including the development of grants, foundations, and public and private contracts
• Supervises facilities management for assigned sites, including maintenance, lease coordination, and capital improvements, in partnership with the Director of Facilities
• Develops and implements a regional strategic plan aligned with agency priorities and ensures execution across all assigned sites
• Provides leadership, direction, and supervision to employees across multiple Family Resource Center locations within the assigned region
• Coordinates staffing, scheduling, and resource allocation to meet operational needs across locations
• Maintains regular supervisory meetings with employees to review work assignments, performance, and professional development
• Supports recruitment, onboarding, training, and retention of employees across multiple sites
• Maintains a working knowledge of service activities and, in partnership with employees, implements best‑practice standards
• Completes annual performance evaluations and supports performance…