Senior Program Manager, Technical - Global Movement

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. As the company scales its global disbursement network, we are hiring a Senior Program Manager – Technical to lead end‑to‑end programs across our money‑movement network. This hybrid role is based in Seattle and reports directly to the Senior Manager of Program Management.

• Oversee high‑risk programs end to end – taking proactive ownership of strategic execution and outcomes rather than waiting for direction.
• Define the multi‑year improvement strategy – loss thresholds, risk tiers, and escalation frameworks – and align leadership on trade‑offs and priorities.
• Own the company‑level goal for delivering dollar savings and reducing transaction cost, tracking performance periodically and surfacing improvement opportunities.
• Design the operating model for the program including investigation workflows, incident management, recovery mechanisms, and accountability structures.
• Create frameworks, SOPs, and escalation flows for addressing quality issues and financial loss incidents.
• Be data‑driven in opportunity sizing and prioritization – using data to define loss use cases, risk‑rate them, and partner with Analytics to improve the loss model.
• Use AI to build scalable preventive solutions – driving automation across investigation and recovery workflows and using AI/LLM tooling to reduce manual effort and overcome manual limitations.
• Coordinate cross‑functional projects.
• Define prioritization, drive results and track progress.
• Lead MBRs and executive reviews – communicating outcomes to leadership and delivering high‑visibility reporting on important metrics, milestones, and risk factors to diverse stakeholders.

• 7+ years of program or technical program management experience in Fin Tech, payments, money movement, or risk/loss operations.
• Experience leading end‑to‑end programs – defining strategy, building the operating model, and delivering measurable outcomes (loss reduction, cost savings, or comparable financial goals).
• Data‑driven mindset: comfortable defining opportunity sizing, building prioritization frameworks, and partnering with analytics teams on models.
• At least beginner‑level SQL proficiency.
• Experience designing processes, SOPs, and workflows.
• Bias toward scalable, automated solutions, with hands‑on curiosity about applying AI/LLM tooling to reduce manual effort and improve detection.
• Experience influencing and aligning cross‑functional partners such as Product, Engineering, Operations, and Finance without direct authority.
• High proactive ownership, data‑driven approach, and strategic judgment to shape how a program scales across multiple products.

The starting base salary range for this position is typically $136,000–$170,000. In the U.S., Remitly employees are shareholders in the company and equity is part of the total compensation plan.

• Flexible paid time off
• Health, dental, and vision coverage plus a 401(k) plan with company matching
• Paid parental, medical, military, and family care leave
• Mental Health & Family Formation Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education benefits

Driving innovation together – we believe true innovation sparks when we come together. The team expects a minimum of 50% in‑office presence (roughly three days a week) to foster collaboration and deep relationships. Managers may set higher expectations based on team needs.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries. We help people send money home safely, reliably, and transparently, with a digitally‑native cross‑border remittance app that eliminates long wait times, complex fees, and traditional friction. We are expanding our suite of products to further our mission and transform financial services for immigrants worldwide.