Project​/Program Manager II

Job Title:

Technical Infrastructure Program Manager (Project/Program Manager II)

This role leads end-to-end coordination of technical infrastructure projects that deliver network connections between data centers. You will manage the full delivery lifecycle from project intake through physical build, validation, and turn‑up, ensuring spans go live on time and without coordination gaps. The position focuses on operational delivery, cross‑functional communication, and supplier management rather than hands‑on network engineering or strategic roadmap work.

You will enable engineers to stay focused on technical execution by absorbing the coordination, triage, and status management across multiple teams and concurrent projects.

• Own project coordination across the full span delivery lifecycle, from acceptance by the planning team until the span is operational and carrying production traffic.
• Validate incoming projects at intake by confirming all required inputs are present, including hardware positions, fiber paths, and port reservations, before engineering accepts the work.
• Track supplier readiness in parallel for each project, coordinating with hardware, optical, fiber, and other supplier teams to ensure their deliverables are on track.
• Actively manage ambiguous supplier timelines by identifying blockers, escalating to the correct owners, and driving timely resolution in the absence of committed SLAs.
• Monitor workflow progress once engineers initiate automated workflows, ensuring each step completes and intervening when steps stall due to supplier or process issues.
• Coordinate the handoff to datacenter field teams by creating detailed work requests that include cutsheets, rack locations, and cable specifications for physical work such as cabling and hardware patching.
• Manage the field execution queue and track 20–40 concurrent projects through key physical build milestones, including hardware intake, cable installation, cabling completion and verification, and hardware pre‑staging.
• Track field team progress on physical work across multiple concurrent projects and ensure timely completion of on‑site tasks.
• Triage field escalations by distinguishing between coordination issues that you can resolve and technical issues that require routing to the appropriate engineering owner.
• Reduce engineer interruptions by absorbing coordination and communication work so engineers can focus on their core technical delivery responsibilities.
• Track validation milestones after physical work completes, including automated link validation, cabling checks, and configuration verification, and ensure issues are addressed promptly.
• Coordinate turn‑up scheduling so that spans go live with production traffic within agreed timelines once all validations pass.
• Close out projects by confirming spans are fully operational, all tickets are resolved, and project records are complete in tracking systems.
• Partner with leadership to understand priority projects, especially those tied to critical capacity deadlines, and ensure high‑priority work is unblocked and progresses first.
• Provide clear, regular status reporting on the overall project portfolio, including counts of on‑track, at‑risk, and blocked projects and the specific phases where issues occur.
• Identify and highlight systemic issues, such as recurring delays from particular suppliers or regional field capacity constraints, and elevate these patterns for structural resolution.
• Maintain and improve process documentation, including coordination procedures, handoff checklists, and escalation paths, to drive consistency and efficiency.
• Use workflow and ticketing systems to track all work items, maintain accurate project records, and ensure visibility into progress and dependencies.
• Engage in incident triage when projects stall or field work fails by quickly determining root causes and routing issues to the correct owners.
• Collaborate closely with cross‑functional teams, including engineers, field technicians, hardware teams, optical teams, fiber teams, and planning teams, to keep projects moving smoothly through each phase.
• Ensure projects maintain a consistent delivery cadence so…