Branch Manager Retail Bank - Phinney Ridge, Seattle

Mechanics Bank is currently searching for a full‑time Branch Manager, Retail Banking to join our team at our Phinney Ridge Branch. The Branch Manager will manage a retail branch, oversee day‑to‑day operations, ensure financial success, customer satisfaction, and staff development.

• Manage a retail branch office and be responsible for overall performance including achievement of production and service goals. Develop and implement strategies to achieve financial objectives, drive team performance through huddles, meetings, coaching, and leading by example, and personally perform sales activities.
• Provide leadership to branch supervisors and employees; lead daily huddles and regular branch meetings; perform human resource tasks such as hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Work with internal and external business partners to meet assigned goals and customer expectations; establish and maintain relationships with community leaders and attain a significant presence of the Bank in the community.
• Develop and execute a strategic plan with the entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness; monitor and analyze financial performance, prepare reports, and recommend improvements; manage budgeting and forecasting for the branch.
• Foster a customer‑centric culture within the branch; address customer inquiries, concerns, and escalations promptly; implement strategies to enhance customer satisfaction and loyalty.
• Ensure overall branch operational soundness, quality, and efficiency; provide support and overall branch management to the operations team; ensure the branch follows Bank policies and procedures at all times; ensure compliance training and standards are met in a timely manner; support operations with management of FTE for maximum efficiency and a positive customer experience.
• Ensure active community participation and leadership, including CRA activities, in the local community.
• Travel 0‑10%.

• High School GED required.
• 5 years banking experience with an emphasis in sales required.
• 3‑4 years minimum management experience required.
• Notary license preferred.
• Additional experience may be considered in lieu of a degree.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge of standard banking services and products and internal operating policies and procedures.
• Knowledge of small business and consumer credit principles and practices.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative and achieve results.
• Sound working knowledge of small business and consumer credit principles and practices.
• Excellent interpersonal skills; successful experience managing and leading people; considered a customer service role model.
• Excellent business development skills, particularly related to financial service products.
• Ability to communicate effectively with customers and staff from a variety of backgrounds.
• Knowledge of current applicable federal and state banking regulations.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

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