Senior Technical Program Manager — AI​/ML & Scalable Programs

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

The Membership & Engagement organization builds the platforms and capabilities that power trusted, personalized, and connected travel experiences. Our work spans three core domains – Loyalty, Identity, and Messaging – each foundational to how travelers interact with our brands.

• Loyalty delivers the value, rewards, and benefits that drive repeat engagement and long‑term customer affinity.
• Identity provides secure, seamless access and the unified traveler identity that powers personalization across the ecosystem.
• Messaging ensures timely, reliable, and contextual communication across channels, enabling cohesive end‑to‑end journeys.

Our teams operate at scale and at speed, translating strategy into durable systems and measurable outcomes. Together, we’re enhancing travel by creating a sense of belonging that keeps travelers connected and coming back.

You will lead complex, cross‑domain initiatives that sit at the intersection of technology delivery, execution discipline, and organizational effectiveness. You will be responsible for driving alignment from strategy through execution, bringing structure to ambiguity, clarity to priorities, and rigor to delivery.

This role requires a senior leader who can navigate deep technical programs while also shaping our operating model and influencing stakeholders through new ways of working. You will have strong stakeholder management skills and be comfortable working closely with engineering, product, data, and business leaders to ensure outcomes are delivered predictably and at scale.

• Drive complex, cross‑functional technical programs from definition through delivery, ensuring alignment across engineering, product, and partner teams to achieve agreed business outcomes.
• Translate strategic objectives into clear, executable program plans with detailed scope, milestones, dependencies, and success metrics, and continuously manage risk, issues, and trade‑offs.
• Lead coordination of multiple technical teams and services, facilitating architecture, system design, API design, and data modeling discussions to ensure cohesive end‑to‑end solutions.
• Establish and run effective program operating rhythms, including governance, status, and decision forums, using data and metrics to provide clear visibility into program health and to influence stakeholders.
• Foster operational excellence by defining and driving standards for quality, reliability, security, and scalability across programs, including readiness, launch, and post‑launch support processes.
• Apply familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real‑world products, and safely integrate and operate AI/ML‑enabled solutions that improve outcomes across multiple domains and services.

• Proven experience leading large‑scale, cross‑functional technical programs with ownership across multiple services or domains, including end‑to‑end delivery accountability.
• Solid background working closely with software engineering teams on system design, low‑level design, API design, and data modeling, with the ability to understand and challenge technical approaches.
• Demonstrated ability to manage complex dependency maps, risks, and trade‑offs across organizations, using data and metrics to drive decisions and communicate program status and outcomes.
• Familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real‑world products, including safely integrating and operating AI/ML‑enabled solutions that improve customer or business outcomes.

• Experience driving technical programs that operate at significant scale, with demanding reliability, performance, and security requirements across multiple services or platforms.
• Track record of influencing technical and architectural direction across…