General Manager | Graystone

General Manager | Graystone

Columbia Hospitality Residential Services is seeking a hands-on General Manager to lead the team at Graystone, one of Seattle's premier luxury residential communities. We're looking for a trusted leader who is passionate about creating exceptional resident experiences, building strong relationships with homeowners, board members, and vendors, and fostering an engaged, high-performing team. As General Manager, you'll provide strategic leadership across all aspects of the community, including operations, financial performance, governance, risk management, and resident satisfaction.

The Perks

• Salary Range: $115,000 to $125,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to You:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What You'll Do:

• Adheres to the annual budgeted expenses
• Collaborating with accounting to complete the monthly financial report
• Timely review and approval of all association expenses
• Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
• Ensure that all team members provide residents and guests with exceptional services
• Ensure that the building's physical, mechanical, electrical and plumbing systems are functioning efficiently.
• Ensure that all required building and system inspections are completed in a timely fashion
• Ensure the safety and security of all residents and team members
• Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
• Able to work into the evening, nights, weekends, as required
• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• Respond to after-hour calls as necessary
• Reports and addresses unsafe conditions immediately
• Provides overall direction, coordination and leadership for all departments in the property
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines.
• Reviews and approves operating expenses.
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

The Nitty Gritty

• At least 5 years progressive…