Senior Engagement Manager, Executive Briefing Center, AWS Executive Briefing Center

Senior Engagement Manager – Seattle

The AWS Executive Briefing Center (EBC) connects C‑level customer executives with AWS leaders to accelerate strategic partnerships and drive business outcomes. We are seeking a Senior Engagement Manager to own and deliver executive engagements across our Seattle briefing center, designing tailored experiences that align customer priorities with AWS capabilities and advance long‑term relationships.

• Own the end‑to‑end lifecycle of a high‑volume portfolio of executive engagements, from qualification and discovery through execution and follow‑up, ensuring each engagement advances customer relationships and business outcomes.
• Serve as a strategic advisor to account teams, leading consultative intake sessions to define engagement objectives, architect content strategies, and align AWS executive participants to customer priorities.
• Facilitate world‑class engagement experiences for C‑suite customers and AWS VP‑level executives, managing day‑of execution, hospitality coordination, and real‑time adjustments.
• Conduct customer research (earnings calls, 10‑Ks, industry trends, competitive landscape) to inform engagement design and ensure differentiated, relevant positioning.
• Manage cross‑functional coordination across sales, technical, product marketing, and executive leadership organizations to deliver cohesive engagement experiences.
• Define and track engagement success metrics, capturing customer feedback, pipeline impact, and relationship progression to continuously improve program delivery.
• Develop and iterate scalable engagement frameworks, templates, and operating procedures that enable the team to maintain quality at increasing volume.
• Mentor junior Engagement Managers, raising the bar on strategic engagement design and customer outcomes.
• Partner with leadership to shape program strategy, identify opportunities, and drive operational improvements across the program.

Your week balances hands‑on customer engagement with strategic planning. On a given day, you might lead a C‑suite briefing session with an AWS VP, then consult with an account team on a multi‑engagement sequence for a renewal opportunity. Between engagements, you review pipeline data, prepare AWS executives for upcoming sessions, refine engagement templates, or mentor a team member on discovery techniques.

You work closely with program managers, site leaders, product marketing, and sales across a global program. The work is fast‑paced, cross‑functional, and directly tied to customer business outcomes.

The AWS Executive Briefing Center team plans and delivers strategic executive engagements that connect senior customer executives with AWS leaders for discussion‑led conversations. We design tailored experiences across multiple formats, from single‑session briefings to multi‑touch engagement journeys, aligned to customer business priorities and lifecycle stage. Our five sites serve customers across industries worldwide. This role reports to the Head of the Global Executive Briefing Program and works closely with program managers, site leaders, product marketing, and engineering partners building the next‑generation of engagement tools.

• 5+ years of professional or military experience.
• Experience in executive engagement management, business development, strategic consulting, or executive program management.
• Experience planning, designing, or facilitating executive‑level engagements with VP+ or C‑suite audiences.
• Experience managing a portfolio of concurrent customer engagements with competing priorities and timelines.
• Experience working cross‑functionally across sales, marketing, and technical organizations in a matrixed environment.
• Bachelor’s degree or equivalent professional experience.

• Experience leading strategic engagements for C‑suite or board‑level executives in a technology, cloud computing, or management consulting environment.
• Experience managing high‑volume engagement portfolios (20+ active engagements simultaneously) without sacrificing quality or strategic depth.
• Deep expertise in one or more industry verticals…