Technical Operations Senior Manager

Technical Operations Senior Manager

Lead Expedia Group’s Tax Data Collection function, providing people leadership and operational ownership for a growing team focused on scaling tax data collection capabilities, improving data quality, and building sustainable operating mechanisms that reduce tax risk and support compliance across jurisdictions.

• Lead day‑to‑day operations and develop long‑term strategy for tax data collection, defining priorities, operating rhythms, and execution plans.
• Manage and develop a team responsible for tax data collection operations, supporting career growth and raising execution standards.
• Partner with Tax, Finance, Legal, Government Affairs, Product, and operations to frame risks, trade‑offs, and drive aligned decisions.
• Build scalable mechanisms to collect, validate, and maintain supplier tax information such as VAT, GST, TIN, legal entity, registration, and related data.
• Improve operational readiness for onboarding and retroactive compliance by ensuring required tax data is collected, validated, and remediated when missing or incomplete.
• Establish visibility into team performance and program health through metrics, reporting, and clear stakeholder updates.
• Identify process, tooling, and workflow gaps; prioritize improvements; lead adoption of new processes, tools, and behaviors with minimal disruption.
• Use signal analysis and operational insights to proactively identify risk patterns, reduce recurrence of issues, and improve reliability and quality of tax data collection workflows.
• Strengthen documentation, knowledge design, and communication practices so teams can work more consistently and stakeholders can easily understand complex tax and regulatory requirements.
• Advance automation, AI‑assisted support, and scalable operating practices where appropriate to modernize tax data collection operations.

• Experience leading operations, compliance, or program teams in a cross‑functional environment with multiple stakeholders and competing priorities.
• Effective people leader who can coach, develop teams, establish clear expectations, and build a culture of accountability and continuous improvement.
• Skilled at translating complex legal, regulatory, operational, and data‑related topics into clear actions and recommendations for diverse audiences, including senior leaders.
• Comfortable operating in ambiguity, bringing structure, prioritization, and forward momentum to evolving business problems.
• Use data and metrics to monitor performance, inform trade‑offs, and tell a clear story about outcomes, risk, and opportunities.
• Ability to lead change effectively, bringing stakeholders along while improving processes, tools, and operating mechanisms over time.
• Comfortable working across business, operational, and technical contexts, applying systems thinking to improve reliability and scalability in complex workflows.

• Experience in tax data collection, VAT/GST, TIN, supplier compliance, or other regulated data collection processes.
• Experience leading operational improvements involving workflow systems, tooling changes, automation, or AI‑assisted support models.
• Experience in travel, marketplace, regulatory, finance, tax, or partner‑facing operational environments.

• Medical, dental, and vision coverage; paid time off;
  Employee Assistance Program; wellness and travel reimbursement; travel discounts;
  International Airlines Travel Agent Network membership.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Expedia participates in E‑Verify.