Lead Principal Technical Program Manager

** Job Description*
* The Strategic Customers Engineering organization within OCI (Oracle Cloud Infrastructure) sits at the center of the fastest-growing and most technically demanding part of the cloud: building at scale for the world's leading AI innovators. We are looking for a Technical Program Manager who thrives in complexity, moves with urgency, and brings people together to deliver outcomes that matter. This is a role for someone who doesn't just track work but drives it.

Someone who brings clarity where there is ambiguity, momentum where there is friction, and alignment where there are competing priorities.

** What You'll Do*
* + Work directly with leads to deliver large, cross-organizational programs that cut across engineering, product, operations, capacity, and business teams.

+ Operate at scale, coordinating milestones, dependencies, and execution across multiple OCI orgs for initiatives that impact both product and business outcomes.

+ Bring teams across OCI toward a unified north star, ensuring alignment, visibility, and progress across all stakeholders.

+ Translate complex technical requirements into clear plans and measurable milestones, driving them from concept to launch.

+ Serve as the connective tissue between teams, identifying gaps early, removing blockers, and maintaining steady execution.

+ Build trusted partnerships with senior engineering and business leaders to drive initiatives forward with confidence.

** Responsibilities*
* ** Key Responsibilities*
* ** Technical Management and Execution - Technical Management:*
*
- Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

- Designs

and shapes the strategy for product or service delivery, ensuring alignment

with the third party, security, export, and accessibility compliance

requirements.

- Integrates

program demands and resourcing.

- Leads

rapid response to the most critical security escalations, coordinating across

teams and departments and serving as the primary point of contact to executives

to assess risk, determine comprehensive mitigation strategies, and ensure

alignment and execution of the most effective path to resolution.

- Leads

the transformation and optimization of processes to ensure the highest

reliability and resilience of products or services.

** Technical Management and Execution - Technical Strategy and Execution:*
*
- Utilizes

technical knowledge to identify and manage program dependencies and risks.

- Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

- Shapes

overall planning activities, ensuring alignment with enterprise architecture.

- Defines

and enforces delivery standards and guidelines, ensuring security, scalability,

and alignment with best practices.

- Develops

Line of Business (LOB) strategies for change management and/or incident

response to enhance operational efficiency.

** Program Oversight - Strategy and Decision-Making:*
*
- Leads

the alignment of priorities with customers, service, and stakeholder teams

through regular reporting to stakeholders and senior leadership.

- Establishes

scope and milestones, aligning to the broader program plan and company

strategies and goals, managing efforts between cross-functional teams to

deliver programs or services.

- Leads

efforts to define and monitor key performance indicators (KPIs) and measurement

methods for LOB performance.

- Develops

and communicates a comprehensive and strategic communication strategy of highly

complex objectives to partners and customers.

** Program Oversight - Program and Operations Management:*
*
- Shapes and

leads both technical and non-technical programs and highly complex,

cross-organizational programs impacting products and business.

- Guides

and mentors program staff (e.g., development, release management, customer

success), providing expert technical support and strategic direction on

removing barriers, including risks and issues in workflows.

- Provides

guidance on developing and maintaining comprehensive program documentation

(e.g., status reports, program plans) and develops risk mitigation strategies.

- Ensures

attention to detail, including security and quality, in program management,

from planning to execution and reporting.

- Chairs

regular program status meetings, fostering collaboration and driving effective

communication across teams and leaders.

- Partners

with leadership to set service level agreements (SLAs) and productivity

benchmarks aligned with long-term business goals.

- Shapes

and leads forecasting program demands, funding, and resourcing.

- Leads

the deployment of change management for programs, such as priority, scope,

scheduling, development, requirement changes, and support.

** Program Oversight
- Risk Management:

*
*
- Drives

the management of and responses to issues, bottlenecks, and risks, serving as a

point of…