Elevated Risk Care Management - Program Manager

Gritter Francona is looking for a Program Manager to provide comprehensive program and project management support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination, effectiveness, and continuity of suicide prevention-related care for Veterans at elevated risk.

The Program Manager will serve as a key contractor resource supporting Government program leads and designated stakeholders throughout the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. The position requires strong healthcare program management expertise, clinical workflow understanding, implementation experience, stakeholder coordination skills, and the ability to translate complex program requirements into actionable plans, deliverables, and operational tools.

The successful candidate will support development and execution of a structured, evidence-informed pilot that tests approaches for centralizing or better coordinating follow-up for high-risk Veterans identified through multiple pathways, including REACH VET, Risk , PDE, SPED, post-event outreach, and Veterans Crisis Line-related requests. The Program Manager will help ensure that the model minimizes redundant outreach and strengthens coordination among Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), and other clinical and operational teams.

• Provide disciplined, comprehensive, and flexible program and project management across all phases of the ERCM Pilot.
• Develop, maintain, and execute integrated project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items.
• Support planning, initiation, execution, monitoring, and closeout of program activities within an integrated healthcare system.
• Establish and maintain project governance, including Integrated Project Team (IPT) structures, meeting cadence, decision-making processes, and escalation pathways.
• Coordinate cross-functional work streams and ensure activities remain aligned with approved program goals, timelines, and outcomes.
• Maintain comprehensive program documentation and ensure materials are suitable for Government leadership, field stakeholders, and operational use.
• Identify barriers, risks, dependencies, and opportunities and develop mitigation and resolution strategies.

• Support formation and ongoing management of the IPT.
• Facilitate development and refinement of the problem statement, program hypothesis, objectives, and desired outcomes.
• Assist with development of the business, clinical, operational, and implementation foundation for the pilot.
• Support development of governance structures, performance measures, evaluation requirements, and site-selection criteria.
• Coordinate stakeholder input and synthesize findings into actionable recommendations for program leadership.
• Develop briefing materials and decision documents to support leadership review and approval.

• Support development and finalization of the ERCM operating model, workflows, roles, responsibilities, and escalation processes.
• Translate program objectives into practical clinical and operational workflows.
• Facilitate collaboration among suicide prevention, mental health, care management, primary care, and other relevant clinical and operational stakeholders.
• Identify opportunities to reduce duplicative outreach and improve continuity and accountability for high-risk Veterans.
• Develop implementation plans, standard operating procedures, workflow documentation, training materials, communication products, and other implementation tools.
• Support readiness assessments for participating pilot sites.

• Coordinate and manage implementation of the ERCM Pilot across three selected sites.
• Develop site-specific implementation plans while maintaining consistency with the approved pilot model.
• Facilitate site onboarding, readiness activities, training, workflow implementation, and stakeholder engagement.
• Monitor implementation progress, identify barriers, and coordinate timely resolution of issues.
• Establish standardized reporting processes, dashboards, and performance-monitoring mechanisms.
• Track key milestones, deliverables, risks, issues, decisions, and corrective actions.
• Support regular communication with Government program leads, site leadership, clinical teams, and other designated stakeholders.
• Promote consistent implementation while identifying and documenting site-level adaptations and lessons learned.

• Support development and execution of the pilot evaluation framework.
• Coordinate collection, organization, and interpretation of implementation and performance data in collaboration with Government evaluation leads and stakeholders.
• Monitor defined measures of program performance, implementation fidelity, care…