Experienced Medical Specialty Practice Manager, Full Time

Overview

The Practice Manager I works under the direction of the Administrator and is responsible for the day-to-day operational leadership of Neurology, Rheumatology & Bone Health provider practices. This role provides hands‑on leadership to ensure efficient clinic operations, effective staffing and scheduling, consistent patient flow, and reliable execution of standardized workflows and policies. The Practice Manager I partners closely with providers, clinical leadership, Business Operations Coordinators, and front‑line staff to support high-quality, cost‑effective patient care while promoting employee engagement, patient satisfaction, operational consistency, and financial stewardship.

This role may oversee a single location and/or satellite clinics supporting approximately 1–15 providers.

• Operational Leadership
  • Oversee daily operations of a single practice site or smaller ambulatory operation to ensure efficient and consistent workflows.
  • Ensure appropriate staffing, scheduling, and patient flow coverage to support operational needs and patient access goals.
  • Implement and maintain standardized operational workflows, policies, and procedures in alignment with organizational expectations.
  • Address operational issues, patient concerns, and staff concerns in a timely and professional manner.
  • Collaborate with providers, clinical staff, and business office staff to support effective clinic operations and patient care delivery.
  • Monitor operational performance indicators including patient access, throughput, staffing efficiency, and service standards.
  • Assist with implementation of organizational initiatives, process improvements, and operational changes within the practice.
• Human Resource Management
  • Supervise Business Operations Coordinators and front‑line staff within the practice.
  • Participate in recruitment, onboarding, orientation, and retention efforts for administrative and clinical support staff.
  • Provide day‑to‑day leadership, coaching, mentoring, and performance feedback to staff.
  • Support employee engagement and foster a positive, collaborative work environment aligned with Holland Hospital values and the 4
    
    Cs standards.
  • Assist with employee performance management processes including evaluations, corrective action, and development planning.
  • Ensure compliance with organizational policies, employment practices, and regulatory requirements.
• Financial and Business Operations
  • Track and monitor operational, financial, and productivity metrics to support practice performance.
  • Assist in development and management of departmental budgets and expense monitoring.
  • Support revenue cycle processes including scheduling workflows, registration accuracy, charge capture, and related front‑end business functions.
  • Identify opportunities for operational efficiencies and cost improvement initiatives.
  • Maintain accountability for responsible resource utilization and operational stewardship.
• Quality, Compliance, and Patient Experience
  • Support compliance with regulatory, accreditation, and organizational standards.
  • Assist with implementation and monitoring of policies, procedures, and quality improvement initiatives.
  • Promote a patient‑centered environment focused on service excellence, safety, and quality outcomes.
  • Respond to patient feedback and collaborate with leadership to improve patient satisfaction and experience.
  • Support staff education and operational readiness for audits, surveys, and practice compliance activities.

• Preferred Requirements
  • Associate degree in Healthcare Administration, Business Administration, Nursing, or related field preferred; equivalent combination of education and relevant healthcare operations experience will be considered.
  • Minimum of 2 years of healthcare, physician practice, or ambulatory operations experience preferred.
  • Prior supervisory, lead, or coordinator experience preferred.
  • Experience with physician practice operations, staffing coordination, scheduling, and customer service preferred.
• Knowledge, Skills, and Abilities
  • Knowledge of ambulatory clinic operations and physician practice workflows.
  • Ability to lead day‑to‑day operations in a fast‑paced healthcare environment.
  • Strong interpersonal, organizational, communication, and problem‑solving skills.
  • Ability to analyze operational data and support performance improvement initiatives.
  • Demonstrated ability to build collaborative working relationships with providers, staff, and leadership.
  • Proficiency with electronic medical records and healthcare information systems.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy.