Assistant Service Manager

Join the Nwestco Revolution!

At Nwestco LLC, we don’t just work in the Petroleum and Car Wash Equipment industry—we lead it. For over 25 years, we’ve set the standard across the Northwest and Rockies, delivering innovation, reliability, and excellence to our customers.

We're on the hunt for a highly skilled Assistant Service Manager to join our growing team in Seattle, WA. This is a new role created as we combine our Portland and Seattle service departments into one team — you’ll be our on-site leader in Seattle, reporting to our Service Manager based in Portland. If you’re driven, safety-focused, and ready to grow with a company that values your experience, this is your moment.

The pay range is $70,000–$75,000 per year depending on experience, and includes benefits, PTO and 401k.

• Work Orders:
  Maintain and keep service management software up to date on a daily basis for both the Portland and Seattle branches. This includes processing all Work Orders, managing past-due Work Orders, and processing all warranty claims.
• On-Site Leadership:
  Serve as the day-to-day, on-site leader for the Seattle branch — scheduling and dispatch, technician coaching, and the first point of contact for customer escalations.
• Margin:
  Work with our Service Manager, to increase margin and efficiency across both branches.
• Timesheets:
  Weekly review of technician’s time entries for billing and payroll.
• Accounts Receivable:
  Maintain Accounts Receivable and manage past-due invoices with the assistance of the administrative staff. Communicate directly with customers who are not responding to the administrative staff
• Licenses and certification:
  Manage and maintain all licenses and certification renewals for technicians. Follow up with technicians who are falling behind on renewals.
• Reports:
  Provide necessary reports on a daily, weekly or other timely basis that will be used by management to assist in the efficient operation of the company. Compile, review, and turn in files, reports, or records in an accurate and timely manner.
• Annual Reviews:
  Review annually all employees under direct supervision in a manner consistent with company policy and standards.
• Chain of Command:
  Maintain organization guidelines as established by the organizational chart utilizing the chain of command by working with the other department managers, especially the President, CFO, Finance, and other Service Managers.
• Meetings:
  Attend meetings as directed by our Service Manager. Organize regular meetings on the topics of safety, efficiency, and Best-in-Class service.
• Training:
  Train personnel in methods and procedures, including sufficient cross-training of personnel assigned.
• Policies and Procedures:
  Implement and enforce company policies, established procedures, and the directives of the Service Manager to ensure compliance with company standards. Adhere to SOP, and recommend changes or improvements when necessary.
• Perform any other duties as directed by our Service Manager.

• Leadership and Team Management:
  Ability to lead, motivate, and manage a team effectively.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to interact with clients and team members.
• Problem-Solving
  
  Skills:
  
  Strong analytical and problem-solving skills to address customer issues and improve service processes.
• Technical Aptitude:
  Prior industry experience is not required — our Service Manager provides technical/product expertise and guidance. A willingness to learn our equipment and services is a plus.
• Customer-Oriented Approach:
  Strong focus on customer satisfaction and experience.
• Organizational
  
  Skills:
  
  Ability to organize workload and team responsibilities efficiently.
• Conflict Resolution:
  Skills in resolving conflicts between customers and the service team.
• Adaptability:
  Ability to adapt to changing circumstances and challenges.
• Patience and Empathy:
  These are especially important in dealing with customer complaints or concerns.
• Attention to Detail:
  Ensuring high-quality service delivery.
• Proactive Attitude:
  Taking initiative in improving service standards.

This role may include occasional travel to our Portland branch for training and…