Operations Manager, Resource Planning

About Trans West :

We move people. We help them get to work, school, or play. From A to B, and everythinginbetween. By shuttle, bus,charteror valet, we find creative ways to move people,business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences.

Reporting to the Senior Operations Manager, the Operations Manager for Resource Planning leads

Trans

West’sDispatch and Scheduling team andistasked with ensuring that a high-quality service is delivered to our clients. Theyare responsible forthe day-to-day success ofTrans

West’scentralized dispatch service, the scheduling of front-line Drivers and quality control of the Driver check-in and check-out processes. They collaborate daily with our Program Management teamsand Operations Manager son client route launches and schedule changes. Working with their scheduling team, they manage time and attendance records for all Drivers. They provide regular reporting on operational performance,payroll performance (proper account allocations) andcompany policy adherence.

They work in partnership with multiple departments on planning,leading and executing process improvement initiatives.

• $90,000- $120,000 / Year

• Medical, Dental, Vision & Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) accrues in accordance with company policy and may be used for vacation, personal, or sick time. Team Members are eligible to accrue up to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service.
• One paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members.
• Holiday pay for seven Company-Observed Holidays annually

• Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignments, training,toolset up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception.
• Monitor shuttle operation’sdata for efficiency;identify issues ofpoor performance and notify leadership as needed.
  
  Ensure the Dispatch Team is working to reduce client SLAs and working to keep at the standard of 98% on-time performance.
• Prepare standard reports weekly,monthlyor as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operationaldataas necessary. Enter data from manual operations reports, invoices or other sources into existing databases or other tracking tools.
• Based on accurately measured Driver KPI’s,assist with the Driver Scorecard Incentive program. Partner with Operational leaders to ensure both successes and opportunities are communicated to each Driver.
• Using coaching, counseling and field-time, work to professionally develop the Scheduling and Dispatch teams.
  
  Create andmaintaina succession plan for each.
• Responsible foraccuratepayroll processing,closing and ensuring all scheduling templates are accurate.
• Update andmaintainonline tools to ensureaccuratetracking and reporting.
• Partner with the Safety, Training and Compliance Team to ensure Drivers are service ready, DOT compliant and that they have the proper credentials (badges) for associated accounts.
• Provide strategic direction for the Dispatch and Scheduling Teams and oversee overall performance to ensure alignment with organizational goals.
• Have the ability tolead Team Meetings and be a servant leader.
• Manage multiple high-priority projects and tasks and ensure they getcompletedin a timely manner.
• Other duties as assigned.

• 2+ years of experience in transportation operations, resource planning, dispatch management, or workforce scheduling
• 2+ years in a supervisory or management role, preferably overseeing Dispatch, Scheduling, or high-volume operational teams.
• Proven track recordin operational planning, workforce forecasting, or route launch coordination.
• Experience partnering with cross-functional teams (Training, Safety, Compliance, Program Management, IT, Finance).
• Prior experience managing payroll workflows, timekeeping…