Director, CQI & Business Planning

Job Summary:

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, Casey Family Programs works in all 50 states, the District of Columbia, two territories, and tribal nations to influence long-lasting improvements to the safety and success of children, families and the communities where they live.

Casey Family Programs values diversity, equity, inclusion, anti-racism, anti-discrimination, and respect for individuals in the workplace. We encourage candidates with diverse lived experience and perspectives to apply.

Child and Family Services (CFS) of Casey Family Programs provides direct services and tribal consultation in pursuit of Casey’s mission to provide, improve, and – ultimately prevent the need for – foster care. CFS operates nine field offices in five states and an Indian Child and Family Well-being Program office that demonstrate direct service and ICW improvement models. We share our experiences and lessons learned with jurisdictions, tribes, providers, and communities in the spirit of mutual continuous learning.

Our work is community and family centered, relationship-based, participatory, and culturally responsive. We recognize the dignity and strength of every individual, family, community and culture.

The Director of CQI & Business Planning leads continuous quality improvement, business planning including budget process, and project management efforts for Child & Family Services (CFS) in partnership with organizational leaders and teams. This role analyzes, develops, and implements core business processes, policies, procedures, tools, and reporting practices that support program operations, budget management, contracts, and performance improvement. The Director identifies operational needs and information gaps, translates data into actionable insights, and advances systems that improve outcomes, efficiency, and alignment across CFS.

• Partner with the Senior Director of Operations to support CFS business planning, budget preparation, monitoring, and reporting.
• Supervise CFS Practice & Operations team members, providing coaching, feedback, training, performance evaluation, and leadership development opportunities.
• Lead complex, cross-functional projects from planning through execution, including scope definition, timeline management, deliverable tracking, and team communication.
• Provide strategic leadership for quality improvement efforts through data analysis, operational reporting, and implementation of effective improvement practices.
• Integrate operational processes and technology initiatives to improve efficiency, strengthen systems, and advance equitable outcomes.
• Analyze, interpret, and report operational, financial, and program performance data; engage leaders, staff, and stakeholders in applying findings to business strategy and practice improvement.
• Build relationships with staff to understand barriers, challenges, workflow constraints, and opportunities for improvement.
• Oversee the Continuing Education and Job Training (CEJT) scholarship program which provides financial and program support to young adults as they pursue post-secondary training and education.

These responsibilities require the ability to communicate and collaborate effectively across diverse communities, services, staff, and stakeholders; advance diversity, equity, and inclusion; work both independently and as part of a team; exercise sound judgment; and apply strong organizational, analytical, critical thinking, and problem-solving skills. The role also requires close collaboration with leadership and staff to ensure work…