OWRC Program Manager

Job Description Odegaard Writing and Research Center (OWRC) has an outstanding opportunity for Program Operations Specialist - OWRC Program Manager to join their team.

The Odegaard Writing and Research Center (OWRC) seeks a detail-oriented, collaborative Program Manager to manage daily operations for the largest writing center on the UW-Seattle campus. The OWRC's mission is to support the long-term development of writers and researchers across UW—undergraduate and graduate students, faculty, and staff—through high-quality, conversation-based peer learning. Reporting to the Director of the OWRC, the Program Manager manages the Center's daily operations, supervises and trains OWRC's student staff, and coordinates hiring, ongoing programs, and assessment efforts that support the Center's mission.

This role plays a key part in ensuring daily operations and assisting the Director in expanding OWRC services to the UW community and beyond. This is an in-person position (M-F, 9am-5:30pm) in a shared office environment within the UW Odegaard Undergraduate Library. This position is eligible for hybrid work during interim breaks between academic quarters or other conditions, if applicable.

• Supervising daily center operations (30%)
• Supervises day-to-day activities, including tutoring sessions, workshops, and the needs of tutors and student assistants.
• Oversees writing appointment and workshop scheduling procedures and ensures on-going accuracy and adjustments.
• Available within working hours for tutor and writer questions and concerns.
• Oversees effective management of the OWRC email account and physical space during working hours.
• Manages inventory of office supplies and equipment needs; completes monthly purchasing of supplies; oversees the departmental office machines, including troubleshooting and requesting IT service.
• Manages student employee HR functions, including: submitting quarterly payroll roster; preparing, distributing and filing quarterly contracts; tracking hours; processing payments (timesheets); approving time-off requests.
• Supports marketing and outreach for OWRC, including updating informational materials relating to OWRC services and maintaining website accuracy; ensures content is current and up to date.
• Assists with developing and maintaining internal office policies and procedures and outward facing policies for writers and researchers; files data and documentation as required by UW policies
• Helps develop a professional, collegial environment within the Center by advising student staff.
• Flexibly takes on other tasks and general administrative duties vital to the work of the OWRC, as requested and available.
• Supervising and training staff (25%)
• Supervises and manages all OWRC student employees throughout the year and enforces OWRC policies and procedures.
• Oversees effective internal communications such as newsletters, timesheet reminders, staff meeting reminders, and announcements.
• Serves as the Program Assistant's primary supervisor, training and supporting them in carrying out administrative and scheduling responsibilities.
• Manages the Peer Mentor Lead team; leads bi-weekly Peer Mentor Lead meetings, preparing them to supervise student employees and supporting their growth as effective mentors.
• Manages the Student Admin Team with support from OWRC’s Program Assistant; ensures team members are trained and engaged in ongoing projects.
• Collaborates with the Program Assistant to facilitate weekly Student Admin Team meetings; supports the team’s professional development.
• Supports tutors during scheduled shifts and in New Tutor Orientation; coordinates the annual tutor observation program.
• Supports All-Staff Training & Development:
  Co-leads all-staff meetings in coordination with the Director — a space for both training and community-building — including sending reminders, taking attendance, and contributing to and co-leading the agenda. Provides operational professional development for student employees, including training on OWRC systems, online appointment tools, and center-specific procedures.
• Coordinating ongoing programs (20%)
• Oversees and develops the…