Senior Manager, Research Operations

Meta builds technologies that help people connect, find communities, and grow businesses. As a Manager of Global Research Operations, you will implement operational systems and manage processes to support the research team, ensuring they can perform their most impactful work. This role requires strong problem-solving skills and the ability to lead strategic planning of programs while building relationships across the organization.

AdTech Artificial Intelligence (AI) Electronics Digital Media Social Media Software Video Apps Advertising Platforms Computer Social Network Video Streaming Virtual Reality Wearables

Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

Predict roadblocks and obstacles and establish meetings or integration points between teams

Prioritize competing needs with reasoning and solutions

Contribute to overall Research Program Management team processes and tools, initiating improvements where needed

Engage, partner, and collaborate with FOA UX Research team members and leadership to proactively identify opportunities to improve the effectiveness of our research process

Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)

Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

Lead a multi-disciplinary team with varying levels of experience

UX Research experience People management Project management Budget management Vendor management Research operations Multitasking Communication skills Problem-solving Relationship building

10+ years of experience in operations or project/program management. 8+ years of experience if you have an advanced degree

3+ years people management experience

2+ years in UX Research or directly supporting UX Researchers

Proven track record of breaking down processes and identifying pain points to deliver business improvements

Experience communicating with a variety of audiences ranging from product team members to directors/VPs

Proven track record of collaborating with cross-functional groups to produce results

Experience developing and managing a budget

Experience scaling operations in a business environment

Experience with research operations, participant recruiting teams, lab facility management

Experience leading a globally distributed team

Social networking and immersive augmented/virtual reality technologies.

UX Research experience People management Project management Budget management Vendor management