Manager, Banana Program
Listed on 2026-09-03
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Management
Project & Program Management, Operations Management, General Management
Banana Program Manager
At Northwest Center @ Amazon, we deliver exceptional experiences in a dynamic corporate environment through innovative programs that connect people, promote wellness, and build community. One of those programs is the highly visible Banana Program, a unique initiative sponsored by Amazon Global Real Estate & Facilities (GREF) that provides free, healthy, and compostable snacks to employees across North America. As the Manager, Banana Program, you'll lead the strategy, growth, and day-to-day operations of a beloved program that positively impacts thousands of employees.
This is an exciting opportunity for a collaborative and results-driven leader who enjoys building scalable solutions, driving innovation, and creating outstanding customer experiences. In this role, you'll oversee operations across multiple geographic locations, lead expansion initiatives, and partner with a wide range of stakeholders to ensure the program continues to grow and evolve. You'll play a key role in shaping the future of the program through strategic planning, operational excellence, and continuous improvement efforts.
Location:
Seattle (South Lake Union) & Bellevue, WA
Schedule:
Full-time, 7:30am-4pm with flexibility to work evenings and weekends as needed. Salary Range: $85,000 - $99,278 per year
What We Can
Offer:
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Arlington, VA:
Company-Provided Smar Trip card or Parking Stipend - $153/month - Seattle, WA:
Company-Provided Orca Pass – Unlimited use - Pet Insurance Discount Program
Operational Excellence
- Oversee daily operations across all banana stand locations
- Create and maintain partnerships with key stakeholders, local management, and community partners.
- Communicate and collaborate with key stakeholders to implement timely solutions.
- In partnership with the Senior Program Manager, assist in budget development, financial forecasting, and gathering of monthly financial reporting information.
- Assist in development of business proposals and contracts for new opportunities
- Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer.
- Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures.
- Design reports and dashboards to track activity and quality control.
- Own general maintenance and presence of online resources, providing clear and concise communication and updates to customers.
- Own the building and maintenance of program and operational standard operating procedures and playbooks.
- Become the subject matter expert of all banana program related items.
- Manage inventory systems and supply chain logistics for multiple locations.
- Own the development and delivery of program related training for program participants and stakeholders.
Customer Experience
- Drive community engagement and coordination of events in conjunction with other programs including vendor partners, NWC internal teams, and employees.
- Design and implement innovative approaches to enhance operational efficiency and customer experience.
- Identify and evaluate opportunities for program expansion.
- Assist in resolving customer escalations and concerns in a timely manner– engaging with management, program owners, PR, and other stakeholders as necessary.
People Leadership
- Build and develop high performing teams across multiple locations.
- Responsible for employee development through in-the-moment coaching, regular 1:1 meeting, and the creation of individualized goals and training plans.
- Responsible for staff performance ensuring that all procedures, processes and policies are understood…
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