Interpretive Program Manager, Spheres & Understory - Amazon

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. In this role, you will oversee all aspects of the visitor experience at both The Spheres and Understory, leading a passionate team that connects thousands of guests annually with our mission of bringing nature and workplace innovation together.

You'll be responsible for overseeing the development and implementation of engaging interpretive programming, managing daily operations, and ensuring every visitor leaves with a deeper understanding of this unique space where Amazonians can think and work differently.

Under the direction of the Spheres & Understory Program Manager, you will drive continuous improvement initiatives and oversee leaders and staff across interpretive programs. As a critical liaison between internal stakeholders, staff, and external visitors, you'll coordinate programming while aligning deliverables with organizational goals to create an exceptional visitor experience.

Success in this role requires exceptional attention to detail, proven tactical and strategic management experience, and the ability to execute interpretive and operational initiatives in a high-profile, customer-service environment. You are a results-driven leader who can develop workforce strategies, manage multiple initiatives, and operate independently while excelling at cross-functional collaboration.

Seattle

Monday through Friday and Occasional Nights/Weekends, 8:30AM – 5:30PM

$86,986 - $99,278 per year

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:

• Provide management, day-to-day direction, and leadership to the Spheres and Understory team
• Drive excellence in interpretive programming by implementing industry best practices and innovative approaches to visitor engagement
• Ensure optimal staffing to accommodate peaks and slower periods of activity
• Identify potential challenges and opportunities within the programs; understand the root cause of issues and associated impacts to the program and the customer served; communicate and collaborate with key stakeholders to implement timely solutions
• Lead and implement change initiatives related to business process and technologies
• Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures
• Design reports, support dashboards, and analyze data to track activity
• Perform trend analysis, continuously evaluate areas of opportunity and create process improvement roadmaps as needed
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners; demonstrates adaptability as business needs develop and shift

• Ensure up-to-date training documents and resources are available for all staff
• Work with Northwest Center’s training team to plan, develop, and implement all new hire training for Spheres and Understory staff
• Develop ongoing…