Director Facilities - Centralized Operations & Programs

Job Description

The Director, Facilities Centralized Ops & Programs directly owns and drives execution of Nordstrom's centralized Facilities programs:
Soft Services (janitorial, pest control, and other supplier-managed services), Utilities (one of the largest categories of Facilities operating spend), Safety (EH&S), Engineering Services (HVAC, MEP, and other core building systems. This role is the accountable owner for the performance, standards, and supplier relationships that sit within these programs, and serves as the central coordination point for the broader Facilities Operations organization.

The Director builds and sustains a shared operating model across program owners, driving strategic alignment, governance, delivery accountability, and reliable partnership with internal and external stakeholders — bringing together direct program ownership, business integration, and change management so Facilities Operations runs with one consistent rhythm and a single, reliable point of accountability.

Program Ownership & Delivery Directly own end-to-end performance and delivery of Soft Services (janitorial, pest control, and related contracted services), setting service standards, managing supplier performance, and ensuring consistent execution across all Nordstrom locations. Own the Utilities program, including spend management, vendor and consumption performance, and identification of efficiency and cost-savings opportunities — given its scale as one of the largest Facilities operating spend categories.

Own the Safety (EH&S) program, ensuring consistent compliance standards, incident tracking, and training support across the store and facilities portfolio. Own Engineering Services, including HVAC, MEP, and other core building systems, ensuring reliable operations, preventive maintenance standards, and vendor accountability. Partner with Directors (Store Facilities, Supply Chain & Corporate Facilities) to sequence program delivery, resolve competing priorities, and ensure adherence to agreed milestones.

Identify risks, dependencies, and decision points early within owned programs; escalated and facilitated resolution at the appropriate level. Coordinate closely with external partners (CBRE, JLL, and others) on program delivery, scope management, and vendor performance and spend accountability.

PMO Leadership & Operating Model Establish and maintain a coordinated PMO operating model, including shared governance frameworks, intake processes, and prioritization practices across Facilities program teams. Serve as the primary point of partnership for business stakeholders seeking clarity on Facilities program ownership, prioritization, and delivery timelines. Define role expectations for Program Owners; document, communicate, and hold accountability to a consistent way of working across the team.

Drive cross-functional alignment across Engineering Services, Workplace Management, Technology Development, Supply Chain, Corporate Facilities, Nordstrom Stores, and Nordstrom Rack. Build and maintain PMO success metrics and tracking cadences to evaluate progress, surface risks early, and highlight opportunities for optimization across owned programs.

Business Integration & Performance Management Lead business integration efforts including strategy development, program development, and change management for new and evolving Facilities initiatives, including driving team and stakeholder adoption of AI-enabled tools and new ways of working. Drive performance reporting and governance, including OpEx budget tracking for Soft Services, Utilities, Safety, and Engineering Services, in partnership with the financial performance team.

People Leadership & Team Development Build and lead the Facilities Business Operations team, bringing previously independent program owners into a coordinated structure with clear roles, accountabilities, and resources aligned to business priorities. Clarify scope, accountabilities, and growth paths for direct reports; provide ongoing feedback and formal performance management aligned to Nordstrom competency expectations. Define the skills and capabilities the…