Regional Director Operations in Washington - Mental Health

Regional Director of Operations – Western Central Washington

Must have Washington State Independent Mental Health License: LICSW, LMFT, LMHC

Location Requirement:
Must reside between South Seattle to Olympia (regional travel required)

Not remote. Hybrid role. Must be visiting programs 3-4 days per week. Corporate travel 4-8 times per year (Corporate located in San Francisco, CA)

Directing programs in:
Tukwila, Federal Way, Olympia, Tumwater

Lead with Purpose. Drive Impact. Transform Lives.

At Telecare, we don't just operate programs—we transform lives through recovery-focused behavioral health services. Our leaders are at the center of that mission.

We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders.

If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.

As an RDO, you connect strategy to execution—driving measurable outcomes across multiple programs, including:

• Quality care for individuals with serious mental illness
• Workforce engagement and retention
• Strong county and state partnerships
• Financial health and sustainability

Lead Regional Operations

• Oversee multiple programs with full accountability for performance
• Execute strategic goals aligned with Telecare's mission

Drive Clinical Quality

• Ensure safe, recovery-oriented care
• Lead quality improvement and compliance efforts

Build High-Performing Teams

• Coach and develop Program Administrators
• Strengthen recruitment, retention, and engagement

Strengthen Partnerships

• Partner with county and state stakeholders
• Represent Telecare across community and regulatory settings

Own Financial Performance

• Manage budgets, FTE alignment, and expenses
• Identify opportunities for efficiency and growth

• High emotional intelligence and self-awareness
• Strong financial and operational acumen
• Proven ability to lead through change and complexity
• Skilled at building, developing, and holding teams accountable
• Ability to influence across clinical, HR, finance, and external partners

We measure success across four pillars:

• Clinical Quality Excellence – Safe, consistent care
• Workforce Engagement – Stable, growing teams
• Customer Satisfaction – Trusted partnerships
• Financial Security – Sustainable operations

Schedule:

Full-Time, Salaried | Monday–Friday, 8:00 AM – 5:00 PM Participation in a scheduled on-call rotation is required.

Compensation:
Starting salary range: $ – $ annually Full range up to $

Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.

• 10+ years of progressive healthcare operations leadership
• Multi-site leadership experience (behavioral health preferred)
• Master's degree in a related field
• Strong knowledge of labor relations and employment practices
• Proven success driving operational and financial outcomes

• 60+ years of impact in behavioral health
• High-visibility leadership opportunity
• Collaborative, mission-driven culture
• Partnership with senior leadership across the organization

EOE AA M/F/V/Disability Sign-on bonus eligibility may exclude internal candidates and those employed within the past 12 months.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.