Senior Program Manager, Human Data Operations

About the Role

mpathic is seeking a Senior Program Manager, Human Data Operations to lead the execution and operational delivery of complex AI safety, evaluation, human data, and red teaming programs for leading AI companies. This role owns the overall delivery program across multiple customer engagements, leading a team of Project Coordinators while ensuring operational excellence, quality, staffing coordination, and execution across multiple delivery sites.

This leader serves as the operational hub for Human Data Operations, partnering closely with executive leadership, project managers, staffing, quality assurance, engineering, product, AI/ML, research, and customer-facing teams to ensure programs are delivered on time, at high quality, and at scale.

In addition to overseeing customer programs, this role is responsible for coordinating facilities and site operations across multiple delivery locations, ensuring each site is prepared to support staffing, security, operational readiness, and program execution.

This role combines strategic program leadership with hands‑on operational execution and is ideal for someone who thrives managing multiple work streams, developing project managers, and building scalable operational systems in a fast‑paced AI environment.

• Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs.
• Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery.
• Develop scalable operational systems that improve visibility, throughput, quality, and predictability.
• Establish governance, reporting, risk management, and communication standards across all programs.
• Ensure consistent execution methodologies across customer engagements.

• Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery.
• Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution.
• Balance workloads and allocate project management resources across programs.
• Establish project management best practices, operating rhythms, and performance metrics.
• Support hiring, onboarding, and development of additional program management staff as the organization grows.

Serve as the operational lead for multiple Human Data delivery sites by:

• Coordinating facility readiness and operational support across locations.
• Partnering with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution.
• Supporting expansion into new operational sites as business needs evolve.
• Standardizing operational processes and ensuring consistency across facilities.
• Addressing facility‑related operational issues that could impact staffing or delivery.

• Build a deep understanding of mpathic’s Human Data Operations and AI safety workflows.
• Establish relationships with Project Managers, executive leadership, QA, staffing, engineering, and customer teams.
• Take ownership of multiple customer programs.
• Assess operational readiness across delivery sites.
• Identify opportunities to improve delivery processes and operational efficiency.

• Successfully oversee delivery across multiple customer programs.
• Develop a high‑performing team of Project Coordinators.
• Build scalable program governance and reporting.
• Improve quality, throughput, and operational efficiency.
• Establish standardized delivery practices across teams and facilities.
• Help define how Human Data Operations scales as mpathic grows.

• 7+ years leading complex programs, operations,…