Director of Property Management

Description

Location:

Hybrid in Seattle, WA

$130,000 - $140,000 Annually

Medical HMO, dental and vision insurance is free for employee only coverage

Screenings for this position will begin in October.

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 40 apartment buildings – over 1,500 residents -- we continue our commitment to build community with and for people.

We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

The Director of Property Management will collaborate with and report to the Vice President of Property Operations to provide oversight and guidance to for the Property Management Department and all CRH properties.

• Monitors monthly financial reports to ensure operational budgets are within the budgeted limits for the building portfolio
• Oversees the initial draft of the annual building budgets
• Supports staff in enforcement of Community Roots Housing rent collection policies and procedures
• Ensures monthly batch reports are turned in and processed
• Track and report to Vice President of Property Operations on vacancies, delinquencies, certifications due, financials, resident concerns, and other key metrics using property management software and other tools
• Lead and train staff on property management software and other management tools

• Identifies opportunities for cross department collaboration and effectively builds relationships to facilitate cross functional teams
• Encourages a collaborative and accountable leadership approach with Regional Managers for department oversight and portfolio management
• Collaborates with Director of Compliance and Director of Resident Services to build policies and procedures that focus on tenant housing stability and eviction prevention
• Collaborates with Director of Facilities to build policies and procedures for unit turns, service requests and building inspections

• Supervise Regional Manager group
• Hires, trains, mentors, evaluates and disciplines assigned staff
• Supports managers in hiring and supporting staff teams at properties
• Meets regularly with direct reports, supports professional development and ongoing work
• Ensures new managers receive comprehensive training within first 6 months
• Covers for absences for Regional Managers

• Collaborates with the Director of Facilities and Regional Managers to address capital needs, preventative maintenance, procurement processes and warranty work
• Works with managers and staff to minimize operating expenses related to maintenance
• Ensures unit turns are completed within the established timelines to fill vacancies on deadline
• Oversees annual inspections for CRH and external funding sources

• Ensures staff maintain high standards of customer service, address tenant complaints, while ensuring that tenants’ rights are maintained
• Oversees accurate and up to date tenant record keeping in tenant database

• Ensures that property management practices comply with Fair Housing and Landlord tenant law
• In collaboration with the Director of Compliance, oversees the timely submission of annual reports and responses, certifications and other compliance…