Director Store Facilities

Job Description

The Director, Store Facilities provides the strategy and leadership that keeps Nordstrom full-line and Nordstrom Rack stores safely operated, with reliable systems, equipment, and infrastructure that support the customer and employee experience. This role oversees safety, reliability, and operational performance across both banners, delivered through a team of Regional Facilities Managers who lead area and on-site Facilities team members. The Director is a key leader in the Facilities and Operations organizations, driving alignment of business needs, Facilities values, and banner‑specific execution models across the store portfolio.

The Director, Store Facilities provides the strategy and leadership that keeps Nordstrom full-line and Nordstrom Rack stores safely operated, with reliable systems, equipment, and infrastructure that support the customer and employee experience. This role oversees safety, reliability, and operational performance across both banners, delivered through a team of Regional Facilities Managers who lead area and on-site Facilities team members. The Director is a key leader in the Facilities and Operations organizations, driving alignment of business needs, Facilities values, and banner‑specific execution models across the store portfolio.

• Create a strong culture by building and developing a high‑performing team of Regional Facilities Managers who are engaged, innovative, and deeply connected to the mission of supporting our customers and team members
• Champion growth and development across all levels to build a stable, long‑term pipeline of talent
• Ensure the implementation of Preventive and Predictive Maintenance (PM and PdM) and Corrective Maintenance across the store network that maximizes utility and minimizes cost
• Ownership & accountability of performance by creating, reporting, refining, and acting on KPIs, Service Level Agreements, and operational metrics (e.g., PM completion, safety, BSAT/CSAT) that quantitatively demonstrate value to the business
• Manage headcount, operating, and capital expenses for the Store Facilities organization to achieve objectives and meet budget expectations
• Negotiate and deliver capital projects at cost and on time, in partnership with Facilities Centralized Programs, to support business needs across the store network
• Employ operational excellence through models, methods, and approaches such as Gemba, Kaizen, 5S, and other Six Sigma principles

• Strategic Mindset:
  Sees ahead to future possibilities and translates them into competitive strategies
  - Anticipates trends.
• Manages Complexity:
  Makes sense of complex information and evaluates different solutions to effectively solve problems - Navigates cross functional challenges.
• Builds Teams:
  Develops leaders and builds strong teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Vision:
  Shapes and communicates a compelling vision and strategy, across multiple teams, that motivates others to action.

• Safety Leadership:
  Creates and sustains a zero-injury culture across a nationally distributed, multi-banner store portfolio.
• Vendor & Contract Management:
  Builds and governs large-scale vendor networks and contract strategies across Nordstrom and Rack store footprints.
• Financial Acumen:
  Manages multi-site operating and capital budgets with strong forecasting, variance analysis, and cost-per-site discipline.

• 10+ years of progressive leadership experience in Facilities, Maintenance, Property Management, Operations, or Supply Chain Management, or other asset-intensive, technical environments
• Bachelor’s degree or equivalent experience required; advanced technical or business…